Operations Center Engineering Shift Manager (Level K)

Boeing • Seal Beach, CA

2d • Onsite

About The Position

The Boeing Company’s Boeing Commercial Airplanes Customer Support organization is seeking an Operations Center Engineering Shift Manager to lead a team supporting airline customers and operators around the clock. Based onsite in Seal Beach, California, the role leads a multidisciplinary team of engineers, analysts, and technical specialists who analyze airplane and fleet data, troubleshoot in-service issues, develop solutions, and help operators keep airplanes flying and recover aircraft-on-ground events.

The manager provides technical in-service support, promotes safety and quality, advocates for operators with internal and external stakeholders, and acts as an escalation point for issue resolution. The role focuses on removing obstacles, coordinating collaboration across teams, connecting Boeing expertise with operators’ needs, and maintaining customer satisfaction. It includes managing shift coverage, developing employees, overseeing technical approaches and deliverables, and driving process improvements. The role works on a dedicated 7-days-on/7-days-off shift schedule, with periodic schedule optimization that may require adjustments. Domestic and international travel of up to 15% may be required.

Requirements

• Bachelor of Science degree in Engineering, Engineering Technology (including Manufacturing Technology), Computer Science, Data Science, Mathematics, Physics, or Chemistry.
• At least 10 years of experience in the airline or aerospace industry.
• At least 5 years of experience in aviation-related engineering, technical, or maintenance positions directly supporting airline or government operators, or equivalent experience.
• At least 3 years of experience in a customer-facing role or organization.
• At least one year of leadership experience (such as team leader, temporary manager, large-scale cross-functional project/program manager, or formal manager) or completion of Boeing’s internal “Exploring Leadership” course.
• Ability to work, function, and lead in a fast-paced, year-round 24x7 operational environment.
• Ability to travel up to 15% domestically and/or internationally.
• Must meet U.S. export control compliance requirements as a U.S. Person.
• Must satisfy Boeing’s Conflict of Interest assessment process.

Nice To Haves

• Understanding of B737, B747, B767, B777, and/or McDonnell Douglas heritage airplane systems.
• At least 5 years of experience performing aircraft maintenance at an airline, delivery center, or flight test.
• Ability to embrace change, lead continuous improvement, and prioritize safety and quality.
• Experience in customer support, addressing and resolving airline operator technical questions and issues.
• Experience and success leading complex technical projects across multiple functions or disciplines.
• Experience using fleet health data and predictive maintenance analytics, such as Boeing Airplane Health Management, to make operational decisions and recommendations.
• Understanding of design concepts and technologies, and engineering processes.
• Demonstrated ability in team building, coaching, and employee development to improve team performance and engagement.
• Ability to manage and empower teams in ambiguous environments.
• Ability to communicate effectively in writing and verbally across levels of leadership, from management peers to Executive Directors.
• Knowledge of Boeing commercial airplane engineering tools and processes.
• Knowledge of Boeing maintenance documents, including MyBoeingFleet, Fault Isolation Manual, Airplane Maintenance Manual, Illustrated Parts Data, Fleet Team Digest, Service Bulletins, Service Letters, Maintenance Tips, and system schematics.

Responsibilities

• Manage engineers and technical personnel in a 24x7 Operations Center who troubleshoot airplane systems, evaluate structural issues, analyze and monitor fleet data, and develop inspections and repairs for operators.
• Support the resolution of in-service issues and recovery of aircraft-on-ground events.
• Communicate with airline technical services and Maintenance Operations Control Centers to coordinate resolutions for aircraft-on-ground events.
• Monitor high-impact emergent issues, help establish priorities, and provide guidance to mission directors, controllers, engineering teams, fleet monitoring engineers, and operators.
• Develop and execute project and process plans, implement policies and procedures, and set operational goals.
• Work with functional and business-unit management to acquire project and process resources.
• Provide technical management of suppliers and lead process improvements.
• Interface with operators, including airlines, maintenance and repair organizations, and lessors, to clarify technical requirements and issues.
• Develop and maintain relationships with domestic and international operators, stakeholders, peers, and partners.
• Oversee and approve technical approaches, products, and processes related to in-service issues for Boeing Commercial Airplane owners and operators.
• Coach, counsel, mentor, and provide development opportunities and job assignments to improve employee performance and capabilities.
• Manage team shift schedules to ensure 24x7, year-round coverage for operator questions and concerns.
• Connect Boeing teams with operators’ situational requirements and explain the operational impact of proposed solutions.
• Engage and empower employees to make process improvements and support after-action reviews when needed.
• Manage, develop, and motivate employees by modeling Boeing values and behaviors.

Benefits

• Eligible employees may enroll in health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and programs providing paid and unpaid time away from work.
• Competitive base pay and variable compensation opportunities.
• Relocation assistance based on candidate eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager