Operations Center Deputy Director

Parsons•Honolulu, HI

11h•Onsite

About The Position

Parsons is looking for an amazingly talented Operations Center Deputy Director to join our team! The Operations Center Deputy Director is a non-supervisory leader responsible for assisting the Director in managing the daily activities and performance of the operations center staff, with a focus on logistics and sustainment operations within the US Pacific Command (PACOM) area of responsibility. The Deputy Director provides direct supervision, coaching, and development to team members, fostering a high-performance culture and ensuring operational excellence in a dynamic, multinational environment.

Requirements

Bachelor’s degree in supply chain management, Logistics, Transportation, or a related field (master’s degree a plus)
Equivalent military or industry experience may be considered
Minimum 7 years of relevant operations and logistics management experience
Ideal candidate will have at least 2 years in a supervisory or leadership role within the PACOM area of responsibility
Experience supporting DoW/DoD, federal agencies, or large program operations (deployment, sustainment, base operations, or contingency support)
Demonstrated experience with multi-modal transportation (commercial air, military airlift, ocean, truckload/LTL, rail)
Proficiency with TMS, ERP, and related logistics tools (eg, SAP, Oracle, JDA/Blue Yonder, MercuryGate, or similar)
Advanced skills in Excel and data analysis; familiarity with visualization tools (eg, Power BI, Tableau) is an asset
Ability to interpret contracts, tariffs, routing guides, and service agreements
Strong organizational skills and attention to detail; able to manage multiple movements and priorities simultaneously
Demonstrated ability to write clear, concise reports and correspondence; communicate effectively up and down the chain of command; proactively engage internal and external stakeholders
Strong supervisory, leadership, and conflict resolution skills
Experience with logistics management systems, operations center technologies, workforce management tools, and performance analytics
Must possess a current/active Secret clearance.

Nice To Haves

Military experience in logistics, operations, or sustainment roles
Supervisory or management certifications (e.g., SHRM, Six Sigma, PMP); logistics or PACOM-related training or certifications
Problem-solving mindset with the ability to work under pressure and adapt to changing mission requirements
Ability to work effectively in cross-functional and multi-cultural teams, including military, civilian, and international partners
A desire to contribute directly to mission-critical operations that support US national security and international partners
Ability to work within a collaborative, fast-paced environment with opportunities to influence logistics strategy and innovation
Familiarity with PACOM operational protocols and regional considerations

Responsibilities

Assisting the Director in supervising and developing operations center managers, supervisors, and staff
The Deputy Director will act as Director in their absence, or when directed by Program Management Office leadership
Supporting the setting of performance expectations, conducting reviews, and providing feedback
Helping oversee staff scheduling, shift coverage, and resource allocation
Participating in recruitment, onboarding, and training for new staff
Ensuring compliance with organizational policies, PACOM directives, and regulatory requirements
Fostering a positive, high-performance work environment and stepping in as acting Director when required
Communicating clearly and proactively with internal and external stakeholders regarding requirements, constraints, and statuses
Drafting and reviewing concise reports, briefings, and correspondence for all levels of the organization
Assisting in the development and maintenance of KPIs, dashboards, and performance reports; recommending corrective actions and process enhancements
Identifying risks (security, schedule, regulatory, environmental) and supporting mitigation strategies and contingency plans
Supporting logistics operations, including supply chain management, transportation, inventory control, and distribution
Managing or coordinating multi-modal transportation (commercial air, military airlift, ocean, truckload/LTL, rail)
Coordinating with vendors, contractors, and allied partners for timely delivery and sustainment
Supporting logistics and sustainment efforts during emergencies or contingency operations
Collaborating with cross-functional and multi-cultural teams, including military, civilian, and international partners
Contributing to mission-critical operations that support US national security and international partnerships