Operations Care Coordinator

Catholic Charities Eastern Washington•Spokane Valley, WA

3d•Onsite

About The Position

The Rising Strong (RS) program is a holistic, family-centered shelter program that provides on-site outpatient drug treatment, mental health services, and life skills coaching. It supports families in staying together as a unit while they begin to recover from substance misuse, heal from trauma, and rebuild their lives. This position is a key member of the RS operational team, supporting families residing at Rising Strong. The role involves providing advocacy, support, and accountability for families during their program stay, with the aim of addressing social drivers of health and ensuring consistent communication and accountability. The position also represents the RS Operations Team in cross-system meetings, such as CFTs and FTDMs, and acts as the primary communication link with each family’s formal support network. The ability to work nights, weekends, and align with all agency protocols is required.

Requirements

Bachelor’s degree in a related field and a minimum of two years of direct case management/care coordination services, or an equivalent combination of education and experience.
Experience working with individuals in recovery.
Experience working with families involved in child welfare.
Valid Driver License and ability to drive for work use.
Ability to pass a background check applicable to the position.
Requires respirator medical evaluation questionnaire, fit testing, training, and use of respiratory protection as required by the WA Industrial Safety & Act standards.
Adaptability: ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
Analytical Ability: ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.
Attendance: ability to consistently arrive and be able to work as scheduled.
Computer/Technical Ability: Proficiency with Word Processing software, Spreadsheet software/Excel, Internet software and experience with database systems.
Dependability: ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service population’s culture and socioeconomic characteristics.
Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
Critical Thinking: ability to access situations from multiple variables/ levels of impact—using previous experiences and current variables to analyze and question situations—creating conclusive, logical actions to both respond and future forecast.
Language Ability: ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; ability to write reports, business correspondence, and procedure manuals; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Ability: ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Motor Coordination: the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.
Problem Solving Ability: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
Quality Management: ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.
Multitasking: Ability to organize and manage a multitude of details to ensure that delegation, personal action and other techniques are utilized to achieve outcomes.
Reasoning Ability: ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Emotional Intelligence: Have the ability to recognize your own limitations and respond to difficult situations.

Nice To Haves

Knowledge of community resources.
Experience working with issues of homelessness, child welfare, poverty, and violence against marginalized groups.

Responsibilities

Work in conjunction with the Partnership and Operations Coordinator to support intake transitions, provide resident tours and program orientation support, manage assigned caseloads of families, and assist residents with internal and external resources during their time in the Rising Strong program.
Work in conjunction with the Staying Strong Coordinator to ensure families have a clear path for their successful completion of the Rising Strong program and access to housing supports before graduation.
Create and maintain case management files (either hard copy or via Salesforce), documenting case management services received, progress toward goals, and all applicable ROI’s and program compliance documentation.
Assist RS families in developing a clear list of the goals they wish to achieve during their time at Rising Strong.
Provide weekly one-on-one meetings with the families to help them solve problems and develop enhanced life skills.
Assess the family’s need for community resources to ensure safely and recovery-oriented services.
Provide and create a supportive environment for parents and caregivers by encouraging hope in, and control over, their own lives as well as their children’s lives.
Promote self-determination, empowerment, personal responsibility for recovery and wellness, and assist parent/caregivers to advocate for themselves and their children.
As applicable: coordinate transportation to and from events and all aspects of the event workflow.
Provide feedback, as needed, to assist residents with conflict resolution, parenting and interpersonal concerns and attainment of goals.
Utilize Motivational Interviewing techniques to ensure the cross-system plan of care maintains a focus on strengths, needs and capacities of the family.
Work collaboratively with Staying Strong Coordinator in facilitating access to Octavia’s Closet, an on-site clothing resource.
Integrate Catholic Charities-wide efforts of addressing social drivers of health in housing, ensuring all services are trauma informed, and implementing strategies of ensuring services and hiring practices are addressing race, equity and inclusion disparities.
Support families in understanding and incorporating operational rules, structures and expectations.
Provide required reporting for alleged abuse or neglect, parental relapse with drugs or alcohol, safety plan not followed, new safety issues identified, severe behavioral incidents, running away, or situation requiring medical attention or hospitalization.
Support & attend scheduled graduation & celebration events.
Collaborate with Operations, CBHS, & WISe to promote a team culture in which decision-making in treatment and the cross-system’s plan ensures the family’s needs are addressed and are person-centered.
Act as a partner to the family and as a liaison with community providers, including school representatives, legal systems, and formal support systems.
Participate in CFT (Child and Family Team), FTDM (Family Team Decision Meetings, and any other resident related meetings as assigned.
Completes monthly reports, and ensures operational alignment between families, staff, and external partners.
Assist residents with preparing for court hearings, FTDM (family team decision meetings) and other dependency-related appointments.
Attend appointments to support families and advocate for the family’s needs from an operational perspective.
Advocate for systemic change that improves the lives of those served at RS; represent Rising Strong in the community.
Uses appropriate administrative, fiscal, physical, and technical safeguards to ensure the confidentiality, integrity, and security of CCEW client protected health information (PHI), per regulations outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
Will regularly utilize all forms of communication (email, text, phone, etc.) and database practices necessary for this position and as directed by supervisor.
Accurately complete documentation per required timelines, utilizing sales force, incident reports, and touchpoints.
As a mandated reporter, follows all procedures outlined in agency policies and procedures to report to the proper agency when there is suspicion and/or confirmation that a child or adult has been a victim of abuse or neglect.
Adhere to the tenets of Catholic Social Teaching and Catholic Doctrine.
Performs as a team member to assure that productivity outcome measures are achieved.
Perform related functions as necessary to support the mission of Catholic Charities—aligning with all agency policies, procedures and employee handbook mandates.

Benefits

FREE Employee Medical Insurance
FREE Employee Dental Insurance
FREE Employee Vision Insurance
Sick leave (8 hours of paid sick leave per month)
Vacation (Minimum of 2 weeks paid vacation)
Discounted health memberships
Retirement (Employer contribution - 3% contribution and an additional 3% employer match)
FREE Long-Term Disability Insurance
FREE Life Insurance
13 Paid Holidays