Operations Business Analyst

Flagstar Bank • Troy, MI

13h

About The Position

This role is critical in supporting operational efficiency, regulatory compliance, and strategic growth by driving improvements across key banking processes and systems. The position will bring a strong understanding of operational workflows in a banking environment, combined with the ability to bridge business needs and technical solutions. This is a high-impact role with cross-functional exposure, offering significant opportunities for growth and influence

Requirements

• High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent
• Less than 2 years as a Business Analyst within the banking or financial services industry, specifically in operational functions.
• Strong knowledge of banking operations and supporting systems core banking platforms, digital banking, payments processing, etc.
• Proficient in process mapping tools and methodologies (e.g., BPMN, Visio) and data analysis tools (Excel, SQL, BI platforms).
• Technical Aptitude - Comfortable learning and navigating business applications, systems and tools
• Strong Written and Verbal Communication Skills – Ability to communicate effectively and lead meetings and projects when required
• Analytical Thinking - Ability to assess problems, analyze data and draw logical conclusions to support decision-making and process improvements.
• Time Management – Ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast paced, changing environment
• Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights.
• Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results
• Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.

Nice To Haves

• College, Vocational or Associates Degree (2 years or equivalent)
• Familiarity with Project Management Life Cycles and terminology

Responsibilities

• Analyze end-to-end operational workflows and identify inefficiencies, bottlenecks and areas for improvement
• Collaborate with stakeholders to gather, document and validate business requirements
• Lead or support User Acceptance Testing (UAT) activities, including test planning, execution, and issue tracking.
• Translate business needs into clear and actionable functional specifications, process flow, and use cases
• Liaise with IT and other departments to ensure successful implementation of new systems or processes
• Support the implementation of new systems, technologies, and processes, ensuring alignment with business goals and compliance standards
• Provide training for operational tools and systems
• Uses independent judgement and discretion to make decisions keeping risk mitigation and client impact in mind.
• Performs special projects, and additional duties and responsibilities as required.
• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings.
• Accountable to maintain compliance with applicable federal, state and local laws and regulations.
• Stay current on industry trends, regulatory changes, and emerging technologies in banking operations

Benefits

• Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED