Operations Business Analyst

QVC•West Chester, PA

1d•Hybrid

About The Position

The Operations Business Analyst, reporting to the Manager of Operations Business Analysis, analyzes complex data and situations to provide actionable insights and recommendations to leadership. You will collaborate with senior internal and external partners, distills complex information for multiple audiences, and identify opportunities for operational improvement. The analyst manages essential reports and processes, leveraging business acumen to drive results and support the organization's operational and financial goals.

Requirements

2+ years of experience developing Optimization Models to answer complex business questions and support ongoing decision-making.
Advanced Excel and moderate to advanced SQL skills.
1 or more years of experience with data modeling and scripting languages such as Python, R.
3+ years of experience as an analyst in business analysis, supply chain or operations
Bachelor's or University Degree, or equivalent work experience

Responsibilities

Creates reports and metrics at various frequencies, including hourly, daily, weekly, and monthly. These reports drive critical business processes across different value streams and departments, such as CS&E, IB Supply Chain, Fulfillment, and OB Transportation.
Develop business facing analytics, dashboards, and data visualizations in BI platforms such as Tableau to aid business decision making.
Monitor KPIs, identify performance gaps, understand root causes and communicate costs and service impact to leadership. Partner with various stakeholder groups to identify process gaps and recommend both process changes and reporting to ensure sustained improvement.
Executes entire projects or components of large projects from start to finish including data gathering and manipulation, synthesis and modeling, and communication of insights and recommendations.