Operational Business Analyst

Intellivo • Creve Coeur, MO

1d • $80,000 - $100,000 • Onsite

About The Position

The Operations Business Analyst reports to Recovery Operations and serves as a shared analytical resource across Recovery Operations, Operational Excellence, and Finance. The role uses business analysis, operational data, and Power BI to identify performance changes, bottlenecks, discrepancies, risks, and opportunities that require action. It involves building and maintaining dashboards while investigating what drives business results, diagnosing performance changes and process breakdowns, and providing clear, actionable insights to business leaders.

The analyst combines business judgment with hands-on analytical skills to make operational and financial performance visible and to explain what the data means. The role also supports decisions about process and workflow changes, automation, and other improvement initiatives by establishing baselines, evaluating results, and identifying further opportunities.

Requirements

• Bachelor’s degree in Business, Finance, Economics, Operations Management, Business Analytics, or a related field.
• At least 4 years of professional experience analyzing business or operational performance, including identifying performance gaps and investigating root causes.
• Experience analyzing workflow, productivity, capacity, cycle time, inventory, and financial performance.
• Hands-on experience developing Power BI dashboards from requirements through deployment, including data modeling, DAX measures, KPI development, visualization, and dashboard design for business users.
• Advanced Excel skills and demonstrated ability to analyze complex operational and financial data.
• Strong written and verbal communication skills, including the ability to explain complex findings to non-technical business leaders.
• Experience using AI tools and technologies to improve analysis, research, reporting, productivity, and decision-making.

Nice To Haves

• Experience in healthcare, insurance, claims, revenue cycle, recovery, collections, or another transaction-intensive operating environment.

Responsibilities

• Monitor operational and financial performance to identify bottlenecks, discrepancies, trends, risks, and emerging opportunities.
• Analyze productivity, inventory quality, throughput, recovery performance, capacity, cycle time, and financial results.
• Conduct root-cause analysis to understand why performance is improving, declining, or deviating from expectations.
• Identify issues that may require operational, process, workflow, or technology changes.
• Translate findings into clear, actionable insights for business leaders.
• Develop and maintain Power BI dashboards and reports that provide meaningful visibility into business performance.
• Define, monitor, and analyze KPIs measuring operational effectiveness and financial outcomes.
• Analyze data across multiple sources to identify discrepancies, relationships, and performance drivers.
• Improve reporting consistency, data quality, and metric integrity.
• Develop focused analyses when existing dashboards or reporting do not fully explain business performance.
• Establish baselines and measures of success for operational and process improvements.
• Evaluate the impact of workflow changes, process improvements, and automation initiatives.
• Determine whether implemented changes are producing intended operational and financial results.
• Develop scenario analyses, forecasts, and performance projections to support business decisions.
• Identify new risks, opportunities, or performance issues revealed by changing results.
• Work with Recovery Operations, Operational Excellence, and Finance to investigate business performance and surface improvement opportunities.
• Provide analysis and insights to help leaders prioritize where action is required.
• Partner with Operational Excellence by providing data, root-cause analysis, and performance insights to inform process and solution design.
• Communicate findings clearly to operational and executive audiences.
• Follow improvements through implementation to measure results and identify additional opportunities.

Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement savings plan with employer match.
• Paid time off and paid holidays.
• Company-paid life insurance and short-term and long-term disability coverage.
• Employee Assistance Program with counseling, financial coaching, and legal resources.
• Health Savings Account with company contributions for eligible employees.
• Wellness, healthcare advocacy, and pet benefits.
• A high-performing, collaborative culture built on ownership, accountability, continuous improvement, and meaningful impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level