Operations Business Analyst II - Salesforce

Mariner Finance•Nottingham, MD

7d•Onsite

About The Position

Join Mariner Finance as an Operations Business Analyst II - Salesforce! This role is eligible for a competitive monthly incentive based on individual and company performance. Mariner Finance has been providing customers with creative, flexible, and convenient lending options since 1927, operating coast-to-coast with a strong focus on superior customer service. We work with customers to find options beneficial to their specific needs, making us a consumer finance company of choice. In this role, you will work closely with the Salesforce Product Owner, operations managers, and cross-functional teams to support the development and optimization of operational products within the Salesforce environment. You will bridge the gap between business needs and technical solutions, collaborating with technical partners to define product requirements, develop a product understanding, and communicate effectively to both business and technical audiences. Your goal will be to identify operational improvements, ensure the delivery of high-quality products, and enhance business processes to increase efficiency and customer satisfaction.

Requirements

Bachelor’s degree in related field (such as Business Administration, MIS, or BIS); additional, applicable years of experience may be substituted for a bachelor’s degree.
Three (3) years’ direct experience in Business Intelligence/MIS Analytics in an operations environment using data analysis to answer business questions and solve problems.
Experience in consumer lending or financial services with knowledge of underwriting.
Demonstrated history of successful project completion, exhibiting excellent project management skills with the ability to self-manage, complete project deliverables, meet deadlines, handle and prioritize simultaneous requests, and work with teams laterally and upwards.
Ability to translate complex data into clear, well-packaged reports for clear, easy, and effective understanding.
Comfortable presenting data to all levels of leadership.
Capacity to effectively bridge the gap between conceptualization and implementation, interpreting and comprehending instructions, concepts, and ideas and following through with proper execution of desired outcomes in the forms of data sets, reports, or presentations.
Desire and ability to learn emerging technologies and methodologies.
Ability to elicit and translate high-level business needs into specific and concise processes.
Displays strong business aptitude and a positive attitude.
Detail oriented with creative and analytical thinking abilities.
Ability to critically evaluate and prioritize information gathered from multiple sources and reconcile conflicts.
Confident in making well-informed decisions that are accurate and detail-oriented.
Ability to use strong problem-solving skills to find solutions to problems that are technically complex and require collection, interpretation, and analysis of data from diverse sources.
Excellent interpersonal skills necessary to communicate professionally and effectively, verbally and in writing, with vendors, service dealers, customers, and all levels of company staff.

Nice To Haves

Experience using Salesforce to deliver business solutions.
Experience with Salesforce.com configuration.
Experience testing and validating solutions in SDLC.
Salesforce Business Analyst or other related Certifications.
Direct experience and involvement in design, development, implementation, troubleshooting, and support of ETL process.
Experience with data analytic and visualization tools such as SAS, R, Python, Power BI, SQL.

Responsibilities

Partner with business stakeholders to identify operational pain points, process gaps, and improvement opportunities.
Gather, document, and refine business requirements, user stories, acceptance criteria, and process flows.
Document current-state and future-state business processes, workflows, and user journeys.
Analyze operational metrics, customer experience data, workflow inefficiencies, and adoption trends to recommend scalable solutions.
Collaborate closely with the Salesforce technical team to translate business needs into system requirements.
Facilitate workshops, discovery sessions, demonstrations, and process reviews with business leaders, frontline users, compliance, servicing, training, and communication teams.
Support user acceptance testing, defect triage, and production validation activities.
Assist with enhancement intake, prioritization, and backlog refinement activities.
May perform additional functions depending on market demand and staffing in order to provide consistent quality customer service.