Operations Business Analyst- Claims

The Home Depot•Atlanta, GA

22h•Onsite

About The Position

Responsible for reviewing, researching, and analyzing workers’ compensation claims to support accurate and timely OSHA recordability determinations and claims-related business decisions. Evaluates claim facts, medical information, incident details, and applicable OSHA recordkeeping requirements to identify recordable events and ensure consistent application of established policies and regulatory standards. Partners with Claims, Asset Protection, Safety, Operations, and other cross-functional stakeholders to resolve discrepancies, communicate findings, and support compliance. Identifies trends, process gaps, and opportunities for improvement while maintaining accurate documentation and completing assigned work within established service-level expectations.

Requirements

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
3 years of work experience

Nice To Haves

Bachelor’s degree preferred.
1–3 years of experience in claims, workers’ compensation, risk management, business operations, retail, or a related analytical role preferred.
Working knowledge of workers’ compensation and/or OSHA recordkeeping principles preferred.
Demonstrated ability to analyze claim information, identify trends, and make sound, fact-based decisions.
Strong attention to detail with the ability to maintain accuracy while managing a high-volume workload.
Strong written and verbal communication skills, including the ability to clearly document decisions and explain findings.
Ability to research, interpret, and apply policies, procedures, regulations, and established guidelines.
Strong organizational and time-management skills with the ability to prioritize multiple assignments and meet deadlines.
Demonstrated problem-solving and critical-thinking skills.
Ability to work effectively with cross-functional partners and communicate with various levels of the organization.
Proficiency with Microsoft Excel, Outlook, Word, and other business applications; experience working with claims management or reporting systems preferred.
Ability to identify process improvement opportunities and recommend solutions based on data, trends, and operational needs

Responsibilities

Use strategic thinking to see the big picture, determine the problem and understand fundamental parts of the problem
Prepare and deliver insights and recommendations based on analyses.
Review sales/financial analyses (what sold/did not sell; determine which categories have potential to move upward; cost/benefit analysis; data process modeling/analysis of problems, regression analysis).
Identify trends in consumer lifestyle and technology; conduct customer focus groups and analyze/synthesize findings. Scan business/industry trends; scan competitive landscape; analyze consumer data
Interpret data based on specific knowledge of statistics and procedures used. Provide data to all Directors to support decision making. Provide input on forecast based on knowledge of product and technology.
Provide input on strategy based on knowledge of industry and technology trends. Provide customers with specialized information from a variety of resources. Facilitate workout problem-solving sessions with multiple groups of people.
Synthesize findings and derive conclusions from analyses and make oral/written recommendations to upper management.
Execute tasks related to core operations projects and/or process improvements.
Execute day to day processes related to their areas of responsibility.
Communicate issues and roadblocks related to their areas of responsibility.