Operations Branch Manager- Stormwater

Dragonfly Pond Works•Auburn, GA

8d•Onsite

About The Position

The mission of the Branch Manager is to oversee the successful execution of all maintenance and corrective activities inside the branch. Reporting to the District Manager, the Operations Branch Manager will work to maximize productivity, quality, and profitability to support the CEO's vision for future growth of the company.

Requirements

3+ years of experience in a leadership position focused on productivity
Ability and willingness to travel weekly to biweekly as business needs require
Strong interpersonal skills, relationship building, strong decision-making skills
Ability to manage multiple projects, people and company owned assets
Highly organized with great attention to detail
Effective communicator in writing and speaking
Previous work experience illustrating a strong work ethic, an ability to work well in a team environment, independent thought and critical thinking, business acumen, and an internal motivation to succeed

Responsibilities

Directly manage local Operations Managers - assign special projects, define responsibilities, resolve issues/conflicts, hold managers accountable for the performance and success of their assigned area of responsibility
Ensure efficient scheduling, staffing, and completion of routine maintenance, mowing, and inspection services for all accounts, every month, in accordance with service
Manage and schedule backlog for all corrective repairs crews
Ensure efficient and profitable completion of projects based on scope sold by Client Service Managers.
Assist with estimating and approach for large projects and new service types
Maintain the highest standards of quality by means of sufficient training, proper staffing, accountability and ownership of responsibilities at the branch level.
Maintain constant communication with Regional Sales Manager to meet and exceed client expectations
Promote a safe work environment for all employees, implement safe work practices
Work with an eye toward improving gross margins of maintenance and corrective projects.
Identify issues with project estimating to ensure jobs are sold at a profitable margin and have a comprehensible scope of work
Reduce wasted time and maximize production on job sites.
Provide guidance to direct reports on day-to-day scheduling and efficient use of time.
Review time sheets and address excessive non-job time
Identify opportunities for improvement, make recommendations and assist in development of processes, policies and programs
Forecast future labor, vehicle and equipment needs to keep the branch fully staffed and able to execute fieldwork in a timely and efficient manner.
Build in redundancy through strategic overstaffing to enable growth and account for attrition.
Create and utilize metrics, dashboards, and key performance indicators to drive optimal performance
Complete End of Month checklist to allow for an accurate and timely financial close, and as a final check for accuracy of the previous month's tasks (work ticket management, purchasing accuracy, inventory reconciliation, etc)
Provide support and guidance as needed for the maintenance team, corrective team, CSMs, estimators, accounting and executive
Collaborate with other branches to ensure timely execution and company success
Uphold Dragonfly Pond Works' core values: Quality Focus, Take Ownership, and Growth Oriented.