Operations Automation Technician

Caterpillar•Champaign, IL

6d•Onsite

About The Position

Caterpillar’s Product Support and Logistics Division (PSLD) supports aftermarket parts distribution, integrated logistics, and global services for dealers and customers. The Operations Automation Technician uses operational data and automation tools to identify opportunities to improve process efficiency and safety. The role analyzes data from systems such as Pacefactory to identify traffic patterns, congestion, and potential safety concerns involving robotics and autonomous vehicles. It supports reporting and data analysis, monitors trends and KPIs, and translates findings into practical process-improvement recommendations. The position is located in Champaign, Illinois; is fully onsite with no hybrid or remote schedule; requires first-shift work Monday through Friday and up to 5% domestic travel. Relocation is not offered.

Requirements

Knowledge of problem-solving approaches, tools, and techniques, with the ability to recognize, anticipate, and resolve organizational, operational, or process problems in diverse situations.
Knowledge of analytical techniques and tools, with the ability to determine root causes and develop alternative solutions.
Understanding of the importance of accuracy and the ability to complete tasks with a high level of precision.

Nice To Haves

Prior experience with data analysis or reporting.
A strong problem-solving and continuous-improvement mindset.
Comfort working with technology and learning new systems.
Proficiency with Microsoft Office tools, particularly Excel.
Exposure to statistical analysis through coursework or practical experience.
Interest in automation, AI-driven analytics, and reducing manual reporting.
Strong written and verbal communication skills.
Ability to work cross-functionally with employees at all levels of the organization.

Responsibilities

Analyze operational data to identify trends, patterns, and opportunities for improvement.
Use Pacefactory and other tools to evaluate traffic flow, congestion areas, and potential safety concerns.
Analyze robotics and autonomous vehicle operations to identify opportunities to improve efficiency and safety.
Monitor operational KPIs and assist with routine reporting and dashboards.
Help automate recurring data-collection and reporting activities.
Translate data findings into practical recommendations for process improvements.
Partner with operations and technical teams to support continuous improvement initiatives.
Assist with identifying and documenting opportunities to improve workflow, productivity, and workplace safety.
Maintain accurate data and reporting to support operational decision-making.