Operations Associate

Tavrn.ai • San Francisco, CA

12d • $80,000 - $110,000

About The Position

Tavrn is building AI-powered tools for the legal industry. Our suite tackles medical records processing and medical record retrieval — some of the most painful, manual workflows for personal injury law firms.

As an Operations Associate, you'll be the first line of contact for customers reaching out to Tavrn. You'll answer questions, troubleshoot issues, and make sure every interaction leaves customers feeling heard and helped. This is a frontline role with a clear path beyond frontline work: the long-term goal isn't to scale chat headcount — it's to streamline our processes at scale.

You'll get a crash course in medical record retrieval, the legal industry, and how law firms actually operate. You'll work shoulder-to-shoulder with our Ops, CS, Record Retrieval, and Engineering teams to spot patterns in customer questions, identify what can be automated, and help design the AI workflows that replace repetitive support work.

Requirements

• You've built and owned something from zero
• You don't wait to be told what to do, and you'd rather fix the root cause than handle the same ticket twice
• Curious about AI and excited to work hands-on with LLM-based tools to automate your own workflows
• Exceptional written and verbal communicator
• Detail-oriented and organized — you can juggle dozens of open threads without dropping any
• Genuinely care about customers and take pride in solving their problems
• You have a bachelor's degree and are ready to jump into the deep end

Nice To Haves

• Familiarity with the legal industry or healthcare
• Prior understanding of HIPAA compliance

Responsibilities

• Respond to customer inquiries via chat and email as the first point of contact
• Develop deep expertise in medical record retrieval workflows and the day-to-day operations of personal injury law firms
• Troubleshoot orders, investigate delays, and coordinate with internal teams to drive resolutions
• Document recurring questions, edge cases, and patterns to inform ops and development decisions
• Partner with Ops and CS leadership to design, test, and refine AI-driven support workflows that reduce chat volume over time
• Contribute to internal knowledge bases, help center content, and customer-facing documentation
• Turn customer feedback into product suggestions that influence what we build next

Benefits

• Competitive comp ($80K–$110K)
• equity
• full benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level