Operations Associate

Public Partnerships • Latham, NY

7d • Onsite

About The Position

Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self” direct their own long-term home care. Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget. We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services. Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at www.pplfirst.com ).

Requirements

• Excellent accuracy and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment with multiple deadlines.
• Excellent written and oral communication skills.
• Process-improvement oriented.
• Excellent spreadsheet skills.
• Strong Microsoft Office applications skills (preferably with Excel, Word, PowerPoint and Access).

Nice To Haves

• Bachelors degree preferred.

Responsibilities

• Populates management reports and dashboards.
• Compiles data and prepare reports for weekly disbursement to management.
• Creates and maintains ad hoc reporting as assigned.
• Develops schedules to meet deliverable deadlines for all assignments.
• Records and maintains staffing data.
• Maintains and updates relevant information of all agents, including extensions, schedules, programs, etc.
• Prepares performance/production stack rankings of staff based on specific key performance indicators.
• Creates tools on an ad hoc basis that provide insight into agent productivity as assigned.
• Collaborates with management on means of improving efficiency.

Benefits

• celebrating diversity
• culture of inclusion
• merit-based employment
• business needs-based employment
• job requirements-based employment
• individual qualifications-based employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED