About The Position

As an operations associate at Reformation, your primary role will be to provide support in daily operations, standardize processes in store, merchandising, and maintaining a clean and organized store environment. You will support both the store’s goals and your responsibilities will include assisting with inventory control supporting the store’s success, while creating a positive shopping experience.

Requirements

  • 1+ years relevant experience in a fast paced, creative service environment.
  • Familiarity with the user functionality of desktop, mobile, tablet and digital technologies.
  • Experience working with a sales or retail organization and/or operationally intensive business.
  • Ability to work in a fast-paced setting.
  • Strong interpersonal skills and the ability to interact effectively with diverse personalities.
  • Driven approach to take on new challenges with the self-motivation for your work and career.

Responsibilities

  • Support the operational efforts required to achieve store goals.
  • Maintain seamless store operational procedures.
  • Consistently use and understand processes and procedures to track in store inventory accurately.
  • Track, receive and process all inbound inventory shipments.
  • Complete inventory related tasks as necessary with an elevated attention to detail, including inbound and outbound store transfers, shipment, and omni channel order processing.
  • Complete shipment processing - receiving, hanging, steaming, tagging (when applicable) and organizing in the back of house.
  • Support the process of completing markdowns when applicable.
  • Submit facilities tickets to ensure maintenance, presentation and organization.
  • Organize store supplies.
  • Ensure the back of house reflects the brand and concept standards at all times.
  • Prepare and deliver all customer fitting rooms quickly and accurately.
  • Prepare and support all customer purchases in alignment with brand standards, preparing, folding and bagging products.
  • Replenish the sales floor when products are sold to ensure visual presentations and inventory levels meet brand standards at all times.
  • Support execution of visual merchandising tasks as new products are received, including adjusting visual merchandising when products are sold out or sold through.
  • Execute visual displays and mannequins when directed.
  • Receive extraordinary customer experience feedback and scoring on service evaluation.
  • Contribute to Loss Prevention in all areas of the business.
  • Uphold time and attendance policy.
  • Bring an ambitious and passionate attitude to work daily.
  • Help ensure that the store environment is inspiring and our product is easily accessible.
  • Understand the core values and culture of Reformation and reflect these in all efforts.
  • Maintain and uphold a professional, healthy, and productive work environment.

Benefits

  • Employer-sponsored private medical, dental, and vision insurance
  • Commuter benefits
  • Competitive paid time off policies including vacation, sick leave, and company holidays
  • Retirement planning support
  • Fertility care support through Carrot, and up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment
  • Donations to community efforts on a yearly basis
  • Clothing discount
  • Culture events (like our annual Ref Values week and Volunteer Time Off)
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