Operations Associate

Claim Health•New York City, NY

8d•Onsite

About The Position

Claim Health is the AI Revenue Platform for Post-Acute Care. With the US population aging and preference for care moving to the home, post-acute care (home health, skilled nursing, home care, hospice) is one of the fastest growing verticals within healthcare. Post-acute providers operate across fragmented systems, manual workflows, and reactive processes that create operational drag and financial uncertainty. Claim Health replaces this fragmentation with an intelligent, software-driven platform that unifies data, automates execution, and enables real-time decision-making across revenue-critical operations. We’re building an adaptive platform that brings clarity, predictability, and scale to environments where reliability matters. We’re hiring an Operations Associate to help design, build, and scale the core operational processes that power Claim Health. This role is ideal for someone with 1 to 3 years of experience in consulting or startup operations who enjoys ambiguity, systems thinking, and working directly with customers. You’ll sit at the intersection of customer success, product, and engineering - owning implementations, tracking key metrics, and turning real-world complexity into scalable, repeatable workflows.

Requirements

1–3 years of experience in: Management consulting, operations, or strategy roles, or Product operations / operations roles at an early-stage startup
Strong process-building instincts—you enjoy creating structure where none exists
Analytical mindset with comfort defining and managing key metrics
Experience working directly with customers and owning outcomes end-to-end
Clear, concise written and verbal communication skills
Ability to thrive in fast-paced, ambiguous environments
High ownership mentality and bias toward action

Nice To Haves

Experience with healthcare operations, claims, billing, or revenue cycle workflows
Experience supporting SaaS onboarding or implementations
Comfort working with data and tools such as SQL, Excel/Google Sheets, Airtable, Notion, or internal dashboards
Coding experience (e.g., Python, SQL, scripting) and/or a Computer Science degree
Experience working closely with product and engineering teams

Responsibilities

Build & Scale Operational Processes: Design and implement operational workflows across customer onboarding, claims-related processes, and ongoing support.
Document and standardize processes through SOPs, playbooks, and internal tooling.
Identify operational bottlenecks and work cross-functionally to improve efficiency and reliability.
Metrics & Operational Insight: Define, track, and report on key operational and customer metrics (e.g., implementation timelines, workflow throughput, issue resolution).
Build dashboards and lightweight analyses to inform product and operational decisions.
Use data to identify trends, surface risks, and prioritize improvements.
Customer-Facing & Implementation Work: Work directly with customers during onboarding and implementation to ensure successful adoption of Claim Health.
Act as a day-to-day operational partner for customers, helping coordinate across internal teams to resolve issues.
Gather customer feedback and translate it into actionable operational or product enhancements.
Cross-Functional Execution: Support customer implementations from kickoff through go-live and steady state.
Partner closely with product and engineering to operationalize new features and workflows.
Serve as the connective tissue between customers and internal teams to ensure smooth execution.