Operations Associate

Lime • Atlanta, GA

1d • Onsite

About The Position

Lime is the largest global shared micromobility business, operating in close to 30 countries across five continents. We’re on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered more than one billion rides in cities around the world. Named a 2025 Time 100 Most Influential Company, Lime continues to set the pace for shared micromobility globally, spurring a new generation of clean alternatives to car ownership.

We are looking for a data-driven, hands-on, entrepreneurial minded individual to join our Atlanta Operations team. As an Operations Associate, you will enhance our fleet, coordinate our teams in the warehouse and in the field, and be the local eyes and ears on the ground to understand the local needs of our riders. You will tackle challenges along our operational journey from the moment a vehicle arrives in our warehouse, until a customer ends their ride. This role is a great opportunity to be at the forefront of shaping the future of mobility in Atlanta.
This is a warehouse-based position that requires an onsite presence during assigned business hours.

Requirements

• 1-3 years of professional work experience; ideally 1+ year of experience within an Operations position
• Demonstrated expertise with the Atlanta region and ability to anticipate operational needs and/or challenges within this area
• Grit and an entrepreneurial spirit with the ability to work in an ambiguous environment
• High-energy and sound decision maker with the ability to make data-based decisions with a cost focused mindset
• Fluent verbal and written English language skills
• Familiarity with Excel and Google Sheets (Tableau & SQL knowledge would be a bonus) with the ability to navigate and draw inference from data
• Excellent communication and stakeholder management skills
• Valid driver license and clean driving record

Nice To Haves

• Experience leading teams or groups preferred

Responsibilities

• Hire, train, and provide coaching to all levels of Mechanics and Fleet Support positions responsible for deploying and retrieving our shared electric vehicle
• Build a safe, compliant and efficient warehouse environment that supplies a fully operational fleet of vehicles for Atlanta
• Define new processes and best practices to drive operational excellence within the warehouse
• Partner cross-functionally on operations projects that result in identifying expansion opportunities within your region(s)
• Define and monitor KPIs that measure the profitability, revenue, and operational performance of your market(s)
• Provide complaint management and customer incidents investigation support
• Partner with the local Government Relations representative to manage key Legal, Regulatory and Safety issues
• Maintain positive relationships between customers, regulators/city officials, employees, and Lime management
• Collaborate with Engineering and Product teams to drive local initiatives for revenue growth

Benefits

• A choice of medical, dental, and vision plans
• Company-paid life and disability insurance
• Company-funded mental health benefits
• 401(k) plan with both pre-tax and Roth options
• Access to a Health Savings Account (HSA) with a monthly company contribution
• Paid parental leave for birthing and non-birthing parents
• Fertility and family-forming benefits
• Unlimited vacation
• Paid leaves
• 10 company holidays
• Complimentary use of Lime vehicles in participating cities
• A monthly phone allowance
• Dedicated learning and development days
• Access to perks including One Medical, Wellhub, and Headspace

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees