Operations Associate (Westchester County, New York)

Conduit Health•New York, NY

6d•$65,000 - $80,000•Onsite

About The Position

Conduit Health is transforming one of the hardest, most outdated corners of post-acute care - getting essential medical equipment and supplies into patients' homes. We're the first vertically integrated, AI-powered platform to unite ordering, telehealth, prescriptions, insurance, and fulfillment into one seamless experience. In seconds, case managers and providers can say "yes" to patients who would otherwise wait weeks - while we handle every step behind the scenes. We're looking for an Operations Associate to run the day-to-day of our Briarcliff Manor (Westchester County) satellite office while also helping to own the eligibility, benefits, prior authorization, and coverage investigation work that keeps patient orders moving. This is a two-faced role: first and foremost, you're the person who keeps the Briarcliff Manor office running - records organized and audit-ready, the on-site face of the company for regulatory inspectors, and the first person a visiting patient turns to with a question. Beyond the office, you'll take on operations detective work: when an order stalls, you trace it back to root cause - a coverage lapse, the wrong plan on file, an MCO carve-out, an entity or NPI mismatch, a documentation gap - and fix it so it doesn't recur. You'll report to the Head of Operations and work closely with our compliance, RCM, fulfillment, clinical, and product teams - keeping the office running like clockwork while keeping orders clean, moving, and compliant as we scale across states. This role offers a unique opportunity to shape both on-the-ground operations and insurance operations in a high-growth startup environment, with real opportunity for growth as the company scales.

Requirements

Experience in office management, administrative coordination, or a similar organizational role.
Comfort handling sensitive records and documentation in a regulated or compliance-driven environment, including building or improving SOPs and processes.
Confidence serving as a point of contact for external parties such as inspectors, auditors, or visitors.
Strong interpersonal skills and a genuine willingness to help patients face-to-face.
An investigative mindset — you enjoy untangling messy, ambiguous problems and getting to the bottom of them.
Ability to manage multiple ongoing responsibilities independently in an on-site setting.
Stellar communication and collaboration skills.
Healthcare, DME, or startup experience is a plus but not required.

Responsibilities

Oversee the day-to-day setup and management of the Briarcliff Manor office, keeping it functional, presentable, and audit-ready — including managing incoming mail and providing in-person support to patients who visit.
Organize and maintain company records, coordinating with the compliance team to ensure all documentation is current and accurate.
Serve as the primary on-site point of contact for regulatory inspectors and auditors, including managing access to and familiarity with all documentation required for DME office assessments.
Verify insurance, trace stuck orders to root cause — lapsed coverage, wrong plan, MCO carve-out, entity/NPI mismatch, documentation gaps — and drive them to resolution.
Submit, track, and follow up on prior auths and appeals; resolve denials and rejections and close the gaps that cause them.
Develop and maintain SOPs, track KPIs like eligibility hit rate and auth turnaround, and turn recurring investigations into repeatable workflows.
Take on opportunities to assist with various projects at a health tech startup, based on your interests and company need.