Operations Associate, Signature Venues

Fidelity•Boston, MA

5d•Onsite

About The Position

As an Operations Associate for Signature Venues at Fidelity Investments, you will play a pivotal role in delivering best-in-class guest experience! Your work will involve delivering event experiences for meetings and events occurring at Fidelity Investment's Signature Venues. Your goal will be to ensure events are seamlessly completed and delivered with calm confidence, discretion, and care. The team is dedicated to providing an outstanding guest experience and operates within the Real Estate and Workplace Experience group, driven to deliver world-class events in Signature Venues. Their cooperative method ensures that every event is completed flawlessly, meeting the highest standards of quality and care. They engage closely with internal and external customers, highlighting their continuous dedication to clients and their passion for innovation and excellence. Join our team and be part of an ambitious group that values inclusion, collaboration, and outstanding service.

Requirements

Experience in event or hotel management
Attention to detail
Customer service skills
Proven track record of managing multiple responsibilities and prioritizing effectively
Effective verbal and written communication abilities
Ability to interact with clients and coworkers, ensuring their needs are satisfied promptly and courteously.

Nice To Haves

BA in hospitality, hotel management, or a similar field, or equivalent experience.
Experience working with event management platforms.
Experience interacting with clients or guests.
Strong multi-tasking and prioritization skills.
Strong verbal and written communication abilities.

Responsibilities

Managing and arranging scheduled events in Signature Venue spaces.
Collaborate closely with various department power users to review event details, ensuring an excellent guest experience aligned with business needs.
Managing incoming venue operations situations and providing solutions.
Communicating function specifications and changes with affected departments, including Food and Beverage, Event Services, Audio Visual, and Facilities.