Operations Associate, Flexdrive

Lyft•Philadelphia, PA

2d•Onsite

About The Position

Flexdrive, a subsidiary of Lyft, provides vehicle access to Lyft drivers through a flexible car rental subscription program. We are looking for a motivated and organized Operations Associate to join our Philadelphia team full-time. In this role, you will provide quality in-person experiences by serving customers at our local Flexdrive facilities, managing the end-to-end rental process for the Express Drive Program, and preparing them for their journeys. If you love working with people, have a passion for operations, and are excited about helping Lyft drivers build the ride-sharing movement in Philadelphia, we encourage you to apply.

Requirements

1+ year of experience in an in-person customer service role (e.g., retail, technical support, hospitality).
Familiarity with the Philadelphia area.
Impeccable customer service and problem-solving skills.
Excellent, clear verbal and written communication skills.
Patience, problem identification and solving, de-escalation skills, teamwork, and self-governance.
Team Player Mentality.
A valid unrestricted driver's license and satisfactory driving record, and be insurable under Lyft's policy.

Nice To Haves

Bonus points if you love ride-sharing so much that you're a Lyft driver too!
Proficiency in other languages is considered a plus.

Responsibilities

Assists customers with the car rental process, including Express Drive customer support, customer arrival/check-in, assigning drivers to rental vehicles, and processing rental returns.
Prepares Flexdrive rental vehicles for Lyft Drivers, which includes fueling and cleaning, installing telematics, license plates, conducting fleet vehicle inspections, and managing vehicle compliance documents.
Manages vehicle lot organization, vehicle transportation, and other daily rental operations.
Flags vehicle issues, program challenges, and bugs to the Operations Lead and internal/external partners.
Builds trust and works effectively with others to achieve results and team goals.
Upholds Flexdrive’s high standard of service while working with all drivers and acts as an ambassador for the Lyft brand.
Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success.

Benefits

Great medical, dental, and vision insurance options with additional programs available when enrolled.
Mental health benefits.
Family building benefits.
Child care and pet benefits.
401(k) plan with company match.
12 observed holidays.
Discretionary paid time off for salaried team members.
15 days paid time off for hourly team members.
18 weeks of paid parental leave (biological, adoptive, and foster parents are eligible).
Subsidized commuter benefits.
Monthly Lyft credits and complimentary Lyft Pink membership.