Operations Associate, Flexdrive

Lyft • Glen Burnie, MD

3d • Onsite

About The Position

Flexdrive, a subsidiary of Lyft, provides vehicle access to Lyft drivers through a flexible car rental subscription program. They are looking for a motivated and organized Operations Associate to join their Glen Burnie team full-time. In this role, you will provide quality in-person experiences by serving customers at local Flexdrive facilities, managing the end-to-end rental process, and preparing them for their journeys. If you enjoy working with people, have a passion for operations, and are excited about helping Lyft drivers build the ride-sharing movement in Glen Burnie, this role is for you.

Requirements

• 1+ year of experience in an in-person customer service role (e.g., retail, technical support, hospitality).
• Familiarity with the Glen Burnie area.
• Impeccable customer service and problem-solving skills.
• Excellent, clear verbal and written communication skills.
• Patience, problem identification and solving, de-escalation skills, teamwork, and self-governance.
• Team Player Mentality.
• A valid unrestricted driver's license and satisfactory driving record, and be insurable under Lyft's policy.

Nice To Haves

• Proficiency in other languages.
• Being a Lyft driver.

Responsibilities

• Assists customers with the car rental process, including Express Drive customer support, customer arrival/check-in, assigning drivers to rental vehicles, and processing rental returns.
• Prepares Flexdrive rental vehicles for Lyft Drivers, including fueling, cleaning, installing telematics, license plates, conducting fleet vehicle inspections, and managing vehicle compliance documents.
• Manages vehicle lot organization, vehicle transportation, and other daily rental operations.
• Flags vehicle issues, program challenges, and bugs to the Operations Lead and internal/external partners.
• Builds trust and works effectively with others to achieve results and team goals.
• Upholds Flexdrive’s high standard of service while working with all drivers and acts as an ambassador for the Lyft brand.
• Takes initiative and ownership to 'make it happen' and seeks out opportunities to contribute to team success.

Benefits

• Great medical, dental, and vision insurance options with additional programs.
• Mental health benefits.
• Family building benefits.
• Child care and pet benefits.
• 401(k) plan with company match.
• Discretionary paid time off for salaried team members; 15 days paid time off for hourly team members.
• 18 weeks of paid parental leave (biological, adoptive, and foster parents are eligible).
• Subsidized commuter benefits.
• Monthly Lyft credits and complimentary Lyft Pink membership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed