Operations Associate, Flexdrive

LyftGlen Burnie, MD
Onsite

About The Position

Flexdrive, a subsidiary of Lyft, provides vehicle access to Lyft drivers through a flexible car rental subscription program. They are looking for a motivated and organized Operations Associate to join their Glen Burnie team full-time. In this role, you will provide quality in-person experiences by serving customers at local Flexdrive facilities, managing the end-to-end rental process, and preparing them for their journeys. If you enjoy working with people, have a passion for operations, and are excited about helping Lyft drivers build the ride-sharing movement in Glen Burnie, this role is for you.

Requirements

  • 1+ year of experience in an in-person customer service role (e.g., retail, technical support, hospitality).
  • Familiarity with the Glen Burnie area.
  • Impeccable customer service and problem-solving skills.
  • Excellent, clear verbal and written communication skills.
  • Patience, problem identification and solving, de-escalation skills, teamwork, and self-governance.
  • Team Player Mentality.
  • A valid unrestricted driver's license and satisfactory driving record, and be insurable under Lyft's policy.

Nice To Haves

  • Proficiency in other languages.
  • Being a Lyft driver.

Responsibilities

  • Assists customers with the car rental process, including Express Drive customer support, customer arrival/check-in, assigning drivers to rental vehicles, and processing rental returns.
  • Prepares Flexdrive rental vehicles for Lyft Drivers, including fueling, cleaning, installing telematics, license plates, conducting fleet vehicle inspections, and managing vehicle compliance documents.
  • Manages vehicle lot organization, vehicle transportation, and other daily rental operations.
  • Flags vehicle issues, program challenges, and bugs to the Operations Lead and internal/external partners.
  • Builds trust and works effectively with others to achieve results and team goals.
  • Upholds Flexdrive’s high standard of service while working with all drivers and acts as an ambassador for the Lyft brand.
  • Takes initiative and ownership to 'make it happen' and seeks out opportunities to contribute to team success.

Benefits

  • Great medical, dental, and vision insurance options with additional programs.
  • Mental health benefits.
  • Family building benefits.
  • Child care and pet benefits.
  • 401(k) plan with company match.
  • Discretionary paid time off for salaried team members; 15 days paid time off for hourly team members.
  • 18 weeks of paid parental leave (biological, adoptive, and foster parents are eligible).
  • Subsidized commuter benefits.
  • Monthly Lyft credits and complimentary Lyft Pink membership.
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