Operations Associate, Part-Time - Boston

Reformation • Boston, MA

1d • $17 - $19 • Onsite

About The Position

Reformation is seeking a part-time Operations Associate in Boston to support daily store operations, standardize store processes, assist with merchandising and inventory control, and maintain a clean, organized environment. The role helps achieve store goals while contributing to a positive customer shopping experience and ensuring the store and its back-of-house meet brand standards.

The position requires availability for at least 20 hours per week and at least three days per week, including weekends. Scheduling is flexible and may include days, nights, weekends, and holidays as needed by the business.

Requirements

• At least 1 year of relevant experience in a fast-paced, creative service environment.
• Familiarity with the user functionality of desktop, mobile, tablet, and digital technologies.
• Experience working with a sales or retail organization and/or an operationally intensive business.
• Ability to work in a fast-paced setting.
• Strong interpersonal skills and the ability to interact effectively with diverse personalities.
• Self-motivation and a driven approach to taking on new challenges.
• Availability to work at least 20 hours per week and at least 3 days per week, including weekends.
• Ability to work a flexible schedule that may include days, nights, weekends, and holidays as required by business needs.

Responsibilities

• Support operational efforts required to achieve store goals and maintain seamless store procedures.
• Follow store processes and procedures to accurately track inventory.
• Track, receive, and process inbound inventory shipments.
• Complete inventory tasks, including store transfers, shipment processing, and omnichannel order processing.
• Process shipments by receiving, hanging, steaming, tagging when applicable, and organizing items in the back of house.
• Support markdowns when applicable.
• Submit facilities tickets to support maintenance, presentation, and organization.
• Organize store supplies and ensure the back of house consistently reflects brand and concept standards.
• Prepare and deliver customer fitting rooms quickly and accurately.
• Prepare customer purchases according to brand standards, including preparing, folding, and bagging products.
• Replenish the sales floor as products are sold to maintain visual presentation and inventory levels.
• Support visual merchandising tasks as new products arrive and adjust displays when products sell out or through.
• Execute visual displays and mannequins when directed.
• Contribute to an extraordinary customer experience and positive service evaluation feedback.
• Contribute to loss prevention across the business.
• Uphold the time and attendance policy.
• Bring an ambitious and passionate attitude to work and help maintain an inspiring, accessible store environment.
• Reflect Reformation’s core values and culture and maintain a professional, healthy, and productive work environment.

Benefits

• Employer-sponsored private medical, dental, and vision insurance for eligible employees.
• Commuter benefits.
• Paid time off policies, including vacation, sick leave, and company holidays, for eligible employees.
• Retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned funds.
• Fertility care support through Carrot, with up to $5,000 USD reimbursement for related fertility expenses after 1 year of employment.
• Yearly donations to community efforts.
• Clothing discount.
• Culture events, including Ref Values week and Volunteer Time Off.
• Opportunities to collaborate with colleagues around the world.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed