Operations Associate - Miami

sunday • Miami, OK

7d • Hybrid

About The Position

As an Operations Associate at sunday, you’ll play a key role in supporting our US Operations team and delivering a best-in-class experience for restaurateurs. Once a restaurant decides to partner with us, you’ll help bring the partnership to life by working alongside our Operations teams to launch sunday at the restaurant from day one. You’ll also support Operations Managers and Strategic Partner Managers in driving each restaurant’s continued success. This includes training managers and staff, gathering feedback from the field, and partnering cross-functionally to improve our product and maximize restaurant usage. This is a highly hands-on, field-based role, with approximately 90% of your time spent working directly with restaurants. With thousands of restaurants in the mix, we operate in a fast-paced, dynamic environment. We’re looking for someone who thrives in that kind of setting, is highly detail-oriented, enjoys checking things off a list, and works well collaboratively across teams. You’ll report to the Senior Operations Manager and collaborate daily with teammates in Atlanta, Chicago, New York, London, Paris, and beyond. This position may include up to 50% travel to other market locations. This position requires the candidate to be bilingual in English and Spanish.

Requirements

• Based in Miami
• 1–3 years of experience in field operations, training, event operations, or implementations in the hospitality/food industry with a startup mentality
• Public speaking: you are not afraid to speak in front of a crowd and provide training through new systems
• Structured thinker with project management skills: you’re reliable, detail-oriented, and a clear communicator across teams. You’re comfortable navigating spreadsheets, trackers, and CRM systems
• You bring an owner mentality and a desire to grow with the team
• You're energized by the idea of scaling a startup and are always ready to roll up your sleeves and build something great
• You speak English and Spanish fluently

Nice To Haves

• 1+ year in the hospitality industry as a server or manager

Responsibilities

• Schedule and run training sessions with our restaurant partners to ensure all manager and staff members are trained.
• Provide in the field support for your region’s Operations team – ranging from onboardings to retrainings, and regular drop-ins.
• Coordinate with Account Executives, Operations Managers, and our internal technical teams to keep things running smoothly.
• Assist with special projects, ad hoc audits, and general data hygiene to ensure clean, accurate records across systems.
• Contribute ideas and feedback to improve our processes and help reduce the time from signed deal to restaurant launch.

Benefits

• Competitive salary
• Stock Options
• A great office in the heart of (location) with a balance of in-person and remote work
• Free Vacation Policy
• 100% Employer-Covered Health Insurance
• 401K Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed