Operations Associate

Maersk • Colton, CA

1d

About The Position

As an integrated logistics company responsible for moving 20% of global trade annually, Maersk operates with a dedicated team of over 110,000 employees across 130 countries, aiming to connect and simplify global trade. Maersk Ground Freight (MGF) provides transportation services including FTL, LTL, brokerage, cross-border trucking, groupage, and sortation hubs, connecting various facilities through a robust network. This network supports multi-channels like B2B, B2C, e-commerce, and direct to store, utilizing asset-based, asset-light, and non-asset models. The Operations Support is responsible for controlling freight forwarding shipments into and out of the station across various modes of transportation based on customer requests. The primary focus is providing a high-level operations excellence and a quality customer service experience to all customers while maintaining station Key Performance Indicators (KPIs).

Requirements

• Multi-tasking while maintaining precise attention to detail
• Excellent verbal and written communication skills
• Must be able to type 35+ words per minute
• Must be able to work in demanding, high-volume environment, particularly with email and calls
• Precise attention to detail
• Proficient in Microsoft products Excel, Word
• Must be tech savvy
• High school diploma or equivalent is required

Responsibilities

• Tracking and tracing outbound shipments
• Inspecting outbound freight
• Contracting new carriers as needed and assigning carriers and providing load tenders
• Communicating freight status and any problems to other stations and customers, and updating the system
• Provide customer service
• Run reports
• Able to work overtime and weekend on call rotations
• Data entry of shipments into transportation management system
• Domestic air and ground routing (including Canada)
• Negotiate Freight Rates
• Develop collaborative carrier relationships
• Find and develop new logistics/freight opportunities and design carrier solutions for other Pilot offices and external customers

Benefits

• Medical
• Dental
• Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees