Operations Associate (US)

Ford • ,

20h • Remote

About The Position

Ford Pro is a new global business within Ford committed to commercial customer productivity. Ford Pro delivers a work-ready suite of vehicles, accessories and services for virtually every vocation, backed by technology and engineered for uptime. A true one-stop shop, we offer a full portfolio of electrified and internal combustion vehicles designed to integrate seamlessly with the Ford Pro ecosystem, helping customers' businesses thrive today and into the new era of electrification. The Ford Pro Fleet Success Team will provide sales and service support for commercial fleet customers contracting for our commercial services, support will be provided for commercial customers purchasing commercial fleet software & services.

Requirements

• HS diploma required
• 3+ years experience in title and registration work in the US required.
• Highly motivated, self-starter with ability to think creatively and operate in a dynamic white space environment, specifically as it concerns solution development.
• Strong interpersonal skills, both for building relationships with clients and effectively communicating with other members of the sales team.
• Comfortable working without assigned swim lanes in a fast paced, highly collaborative environment
• Ability to identify business needs and effectively communicate needs to a product development team
• Courageous and persuasive in pursuit of doing what's right for the customer and the business
• Adept user of Microsoft Office, especially Microsoft Excel

Nice To Haves

• 3+ years prior experience working for a Fleet Management Company preferred.
• 3+ years experience in sales or service contact experience with Dealers and / or Commercial Fleet customers is beneficial, but not required
• Familiarity with Project Management Software preferred
• Familiarity with Salesforce and Microsoft Dynamics CRM is beneficial, but not required

Responsibilities

• Coordinate & Support Dealership / Customer Title & Registration requests. Initial requests and re-registration requests.
• Support customer onboarding on assigned product services, including assistance with initial product setup and training on how to use the product.
• Provide monthly updates on new features or functionality of the product you are assigned and identify opportunities to educate customers on other products the Ford Pro Team offers.
• Assist customers with maximizing the value that they receive from the products and services being delivered. Monitor usage, offer and provide training on functionality not being utilized by the fleet customer.
• Provide the management team with insights into how customers use your assigned product. What they like, don’t like, and new functionality that would help them better manage their vehicle fleet.
• Escalate customer concerns and maintain customer open issues tracking and drive to resolution.
• Support sales in any sales efforts needed to sell assigned product/service.
• Support developing sales & marketing material for your assigned product/service.
• Process title and registration transactions, vehicle moves & ensure clients are billed correctly.

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED