Operations Associate

Alphalete Athletics LLC • Missouri City, TX

1d • Onsite

About The Position

The Operations Associate at Alphaland is responsible for best-in-class member and guest experience across all front-facing areas of Alphaland.

Requirements

• A high school diploma or equivalent
• Previous customer service experience
• Strong interpersonal and communication skills
• Ability to multitask in a fast paced environment

Nice To Haves

• Previous experience using ABC Ignite or Shopify
• Experience in fitness, retail, or hospitality environments
• Flexible, collaborative, & a team player
• High energy & presence
• Thrive in a fast paced, cross functional team environment
• Excellent time management and proactive problem-solving skills

Responsibilities

• Greet every member and guest with energy, enthusiasm and professionalism upon entry and exit.
• Create a welcoming, high-energy, and community-driven environment.
• Build rapport with members through consistent engagement.
• Proactively assist members with questions, needs, or concerns.
• Uphold Alphaland’s brand standards in every interaction.
• Execute accurate member check-ins, account verification, and day pass sales.
• Assist members with billing, account updates, payments, and general inquiries.
• Collaborate with Account Managers to support new member onboarding and overall member experience.
• Proactively drive retail and product sales through product knowledge, recommendations, and active engagement.
• Execute all POS transactions, including purchases, returns, and exchanges with accuracy and accountability.
• Maintain retail floor standards by organizing, folding, sizing, and replenishing merchandise throughout each shift.
• Execute all retail floor sets, including new product drops, layout changes, and visual merchandising updates as directed.
• Process incoming inventory by receiving, organizing, tagging, and preparing product for the floor.
• Execute outbound inventory processes, including packing, documenting, and preparing items to be returned to warehouse as needed.
• Maintain strong facility standards by ensuring cleanliness, re-racking weights, organizing equipment, and identifying operational discrepancies.
• Other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees