Operations Associate (Test Kit)

Junction•New York, NY

1d•$80,000 - $95,000•Remote

About The Position

Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. Our mission is to use health data to unlock unprecedented insight into human health and disease. We are looking for an operations-minded problem solver who enjoys owning complex workflows, running customer launches, coordinating across customers and partners, tracking performance, and making sure at-home testing programs run smoothly. The Test Kit Operations team ensures that Junction's at-home testing programs launch successfully and operate reliably at scale. As Junction grows, we’re launching more testing programs, supporting more customers, and expanding our network of operational partners. This role is ideal for someone who enjoys owning complex workflows, bringing structure to moving pieces, and solving operational problems in a fast-growing healthcare environment.

Requirements

3+ years in operations, healthcare operations, logistics, supply chain, customer operations, implementation, or similar
Ownership mindset: drives things to the finish line without needing constant direction
Launch and project execution: coordinating launches, implementations, or operational programs
Problem solving: digs into root causes and coordinates the right people to resolve
Cross-functional communication: comfortable with customers, labs, fulfillment, and internal teams
Data-driven mindset: comfortable with spreadsheets, dashboards, and metrics
Process improvement: has improved workflows, documentation, or systems before

Nice To Haves

Healthcare/diagnostics/lab ops/at-home testing experience a plus
Experience with labs, diagnostics, or healthcare operations
Experience supporting at-home testing or medical device programs
Experience with 3PL providers
Experience managing customer implementations or launches
Familiarity with Looker, Tableau, or similar

Responsibilities

Own the operational execution of new customer test kit launches, ensuring milestones are tracked, dependencies are managed, and programs are ready for successful go-live
Coordinate directly with customers to manage launch activities, follow up on open items, and ensure operational requirements are completed on time
Partner with laboratory providers, fulfillment partners, and internal teams to coordinate workflows and keep launches moving
Own post-launch monitoring of test kit programs, tracking operational performance and identifying opportunities or issues early
Monitor key metrics across inventory availability, fulfillment accuracy, shipping timelines, sample processing, turnaround times, and customer experience
Investigate operational issues, identify root causes, and work with laboratory and 3PL partners to drive resolution
Maintain operational dashboards, trackers, and reporting to provide visibility into program health and performance
Identify recurring issues and help implement process improvements
Build strong working relationships with customers, laboratory partners, and fulfillment providers
Document workflows, processes, and best practices