Operations Associate - Supply Chain Management - Accounts Payable

Mayo Career Site US

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About The Position

The Operations Associate plays a key role in supporting Supply Chain Management (SCM) by facilitating critical interactions with suppliers and internal stakeholders. This includes resolving issues related to product pricing, returns, order expediting, and invoice/receipt discrepancies. This role supports all core SCM functions and handles a high volume of inbound communications —via phone, tickets, and email— from internal Mayo Clinic staff at all levels, as well as external Suppliers. A strong commitment to customer service principles is essential, ensuring timely, courteous, and effective responses. The Operations Associate serves as a point of contact to triage SCM-related inquiries and issues, coordinating with the appropriate personnel to ensure resolution. In addition, the role participates in various work groups and contributes to projects as assigned. This position is centered around core Accounts Payable activities, including—but not limited to—processing a high volume of invoices, credit memos, and supplier statements to ensure timely and accurate payments to vendors. This role involves researching and resolving transactional discrepancies, investigating aging items on supplier statements, and proactively collaborating with internal teams and external suppliers to resolve issues efficiently. Additional job-related duties may be assigned by leadership as needed. During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question. Mayo Clinic will only see the final recording. The completed interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps. This vacancy is not eligible for sponsorship. We will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

Requirements

• Strong commitment to customer service principles is essential, ensuring timely, courteous, and effective responses.

Responsibilities

• Facilitating critical interactions with suppliers and internal stakeholders.
• Resolving issues related to product pricing, returns, order expediting, and invoice/receipt discrepancies.
• Handling a high volume of inbound communications —via phone, tickets, and email— from internal Mayo Clinic staff at all levels, as well as external Suppliers.
• Serving as a point of contact to triage SCM-related inquiries and issues, coordinating with the appropriate personnel to ensure resolution.
• Participating in various work groups and contributes to projects as assigned.
• Processing a high volume of invoices, credit memos, and supplier statements to ensure timely and accurate payments to vendors.
• Researching and resolving transactional discrepancies.
• Investigating aging items on supplier statements.
• Proactively collaborating with internal teams and external suppliers to resolve issues efficiently.
• Additional job-related duties may be assigned by leadership as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees