Operations Associate Supervisor

Zimmer US, Inc.•Salt Lake City, UT

4d•Onsite

About The Position

The Operations Associate Supervisor serves as the onsite operational lead for day-to-day manufacturing and site operations in Salt Lake City. The role owns operational execution from design handoff through delivery, ensuring scalable and compliant processes, reliable supply, accurate documentation, and readiness for product launches and installations. The supervisor coordinates with service and field support teams to support customers and helps ensure operations are prepared for servicing and customer support.

Requirements

Bachelor's degree and 3 years of relevant experience, or Associate's degree and 5 years of relevant experience, or high school diploma or equivalent and 7 years of relevant experience.
Basic understanding of inventory control, forecasting, production planning, ERP systems, Device History Records, and supplier management.
Ability to work effectively across Quality, Supply Chain, Service, Customer Support, and Product Development organizations.
Strong documentation, work-instruction development, and change-management skills.
Clear communication, sound judgment, and ability to establish accountability across cross-functional teams.

Nice To Haves

Medical device manufacturing experience in a regulated environment.
Knowledge of FDA, ISO 13485, and/or MDSAP audit expectations.
Experience with process mapping, continuous improvement, and operational metrics.
Technical or software-execution background in medical devices.

Responsibilities

Lead day-to-day manufacturing and site operations, make timely operational decisions, coordinate priorities, and proactively resolve issues.
Own manufacturing execution, product traceability, Device History Records, configuration control, and documentation integrity.
Collaborate with R&D on operational readiness.
Partner with Quality to ensure compliance with SOPs, work instructions, training requirements, and audit readiness, and to remediate compliance gaps.
Translate demand forecasts into executable production plans and manage inventory, material availability, supplier performance, and production scheduling with Supply Chain and Sourcing.
Create and maintain end-to-end process maps, operational metrics, and scalable workflows; identify gaps and implement continuous improvement.
Ensure operational documentation and work instructions are accurate, executable, current, and effective for Manufacturing; partner with Field Service, Customer Support, Finance, and R&D users on documentation.
Coordinate operational readiness for product launches, installations, servicing, and customer support, bridging operational needs with the Field Service team.
Support execution at the Salt Lake City site and plan operational transitions to ROB and/or contract manufacturing partners at appropriate intervals.
Partner with Finance on reporting to key leaders to support business decisions.
Support ERP and business-system process adoption and maintain documented workflows.