Operations Associate - Receptionist

Prime Health Services•Franklin, TN

6d•Onsite

About The Position

The Operations Associate - Receptionist reports to the Manager of Operations and serves in a multifunctional role providing clerical support across several operational departments. This position requires a strong customer focus, attention to detail/accuracy, time management, and flexibility. The Operational Associate - Receptionist plays an integral role in ensuring quality service delivery to both internal and external customers. The Operations Associate - Receptionist may be assigned to perform the duties of any or all of the following functions in addition to other duties as assigned.

Requirements

High School Diploma or equivalent (GED)
2 years of clerical / customer service work experience in a healthcare related environment
Demonstrated proficiency in Microsoft Office – Excel, PowerPoint, Word, MS Teams)
Detail focused, results driven, team player, and the ability to multi-task and adhere to established goals
Ability to work in a fast paced, changing environment; flexible to meet business needs
Ability to maintain confidential information as required
Excellent communication skills (oral and written)

Nice To Haves

An Associate’s or Bachelor’s Degree in Business or related field of study from an accredited college or university is preferred

Responsibilities

Communicates, researches (via internet), responds to emails, verifies, and confirms daily with numerous Provider offices their accurate demographics and updates PHS database with changes; answers questions and/or routes Provider’s and/or their office staff’s questions to appropriate PHS staff/management.
Ensures audits, processes, and projects are updated and accurately / timely completed; performs audits (Client contracts and partner networks) to ensure adherence with stated goals, objectives, and data validation requests; identifies utilization/savings trends and communicates audit results effectively to all levels of management.
Enters demographic and reimbursement information from Provider contracts, scans, files, and completes minor reporting analysis; ensures “welcome packets” are sent to Providers joining the PHS network; assists with outgoing mail campaigns and priority roster loads.
Receives, logs, builds, and maintains accurate medical Provider panels (worksite posters) for PHS workers’ compensation Clients; confirms, validates, and updates Provider, facility, and hospital demographics; completes and logs all Client requests in the PHS scheduling tool as requested and directed by PHS Clients and the referred patients in a timely manner.
Greets visitors, vendors, Clients, etc.; orders and stocks office, toiletry and coffee supplies; maintains / cleans break areas – coffee machines, refrigerators, microwaves, oven, and sink/counters; answers main company phone, routes calls, and distributes incoming faxes / mail and/or packages; orders meals for scheduled vendor/Client meetings and ensures conference rooms are set up/clean; assists mailroom as needed.