Operations Associate Manager - Lockbox

Wells Fargo•El Monte, CA

6d•$82,000 - $125,000•Onsite

About The Position

Wells Fargo is seeking a Operations Associate Manager for Lockbox, as part of Global Operations. In this role, you will supervise a team of Operation Specialists responsible for moderately complex transactional and operational tasks such as processing servicing related tasks, identifying problems, improving service levels and develop metric to measure growth and performance. Ensure timely completion, quality and compliance within the operation area. Work independently on moderately complex issues and projects. Identify opportunities for process improvement and risk control development and escalates issues to senior management. Provide training, performance evaluation and coaching of less experienced team members. Make daily supervisory decisions and resolve moderately complex business issues related to team supervision, work allocation and daily operational tasks under direction of Operations management. Leverage interpretation of policies, procedures, and compliance requirements. Collaborate and influence all levels of professionals including senior managers. Lead team to achieve objectives. Manage allocation of people and financial resources for Operations. Mentor and guide talent development of direct reports and assist in hiring talent.

Requirements

4+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
1+ years of leadership experience
Ability to read correspondence accurately and be able to provide a written response
Ability to provide strong customer service and develop customer and partner relationships
Intermediate Microsoft Office skills
Advanced verbal, written, and interpersonal communication skills

Nice To Haves

Knowledge and understanding of Lockbox Operations department workflow processes
Experience in the financial industry with Lockbox or other Banking Operations
Experience leading an Operations Team in a production environment
Experience with capacity planning, forecasting, and measurements
Ability to anticipate and make timely and independent judgment to identify and resolve problems
Time management skills and ability to meet deadlines in a fast-paced environment
Ability to motivate and provide performance feedback to staff
Ability to assess issues, make quick decisions, implement solutions, and influence change
Experience directing activities of team members, performance management, career development, coaching, mentoring, and succession planning
Experience successfully collaborating with others in a change driven environment
Experience driving process improvement efforts to gain efficiencies.

Responsibilities

Supervise a team of Operation Specialists responsible for moderately complex transactional and operational tasks such as processing servicing related tasks, identifying problems, improving service levels and develop metric to measure growth and performance
Ensure timely completion, quality and compliance within the operation area
Work independently on moderately complex issues and projects
Identify opportunities for process improvement and risk control development and escalates issues to senior management
Provide training, performance evaluation and coaching of less experienced team members
Make daily supervisory decisions and resolve moderately complex business issues related to team supervision, work allocation and daily operational tasks under direction of Operations management
Leverage interpretation of policies, procedures, and compliance requirements
Collaborate and influence all levels of professionals including senior managers
Lead team to achieve objectives
Manage allocation of people and financial resources for Operations
Mentor and guide talent development of direct reports and assist in hiring talent