Operations Associate-Document Control

Stifel•St. Louis, MO

10d

About The Position

The Operations Associate-Document Control assists branches by reviewing documents for various account types across the firm. The role requires close attention to detail and the ability to understand account structures, processes, procedures, and documentation requirements. The associate collaborates with team members, branch office personnel, and other areas of the firm to provide high-quality customer service. The position may also involve additional department duties, including hotline calls, department emails, document coding, account updates, and projects.

Requirements

Strong organizational and communication skills, including the ability to follow up on open tasks.
Ability to multitask, prioritize, and manage time effectively.
High-level customer service skills.
Ability to learn Stifel applications, relevant industry rules and regulations, and company policies.
Working knowledge of financial services applications, systems, terminology, and procedures.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
0–2 years of professional business-related experience.
High school diploma or equivalent work experience.

Nice To Haves

Basic knowledge of account types, account structures, and required documentation.
Bachelor's degree.
Knowledge of Thomson One and BETA.

Responsibilities

Review and approve documents for various account types according to established firm guidelines.
Identify account types and structures to determine required documentation.
Identify potential problems or issues and escalate them to department leadership when necessary.
Work with Branch Support and New Recruits to review documentation needed to open or update accounts.
Open accounts using internal systems and processes, ensuring proper coding.
Complete reports to verify account coding, documents, and other account features are accurate.
Collaborate with the team and other departments to perform assigned tasks.
Provide high-quality customer service through written and verbal communication.
Perform other department duties as assigned, including hotline calls, department emails, document coding, account updates, and projects.