Operations Associate-Document Control

Stifel•Saint Louis, MO

About The Position

The Operations Associate-Document Control assists branches by reviewing documents for various account types across the firm. The role requires a detailed understanding of account structures, processes, procedures, and documentation requirements. It involves collaborating with team members, branch office personnel, and other firm departments to provide high-level customer service. The associate reviews and approves account documents under established firm guidelines, identifies required documentation, opens accounts using internal systems, and checks account coding and records for accuracy. Additional duties may include responding to hotline calls and department emails, document coding, account updates, and other projects.

Requirements

Strong organizational and communication skills, including the ability to follow up on open tasks.
Ability to multitask, prioritize, and manage time effectively.
High-level customer service skills.
Ability to learn Stifel applications, relevant industry rules and regulations, and firm policies.
Working knowledge of financial services applications, systems, terminology, and procedures.
Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
High school diploma, bachelor's degree, or equivalent work experience.
0–2 years of professional business-related experience.

Nice To Haves

Basic knowledge of account types, account structures, and their documentation requirements.
Knowledge of Thomson One and BETA.
Bachelor's degree or equivalent work experience.

Responsibilities

Review and approve documents for various account types in accordance with established firm guidelines.
Identify account types and structures to determine the required documentation.
Identify potential problems or issues and escalate them to department leadership when necessary.
Work with Branch Support and New Recruits to review documentation needed to open or update accounts.
Open accounts using internal systems and processes, ensuring proper coding.
Complete reports to verify account coding, documents, and other account features are accurate.
Collaborate with the team and other department areas to perform assigned tasks.
Provide high-quality customer service through written and verbal communication.
Perform other department duties as assigned, including hotline calls, department emails, document coding, account updates, and projects.