Operations Associate Cardiac Monitor Tech, Part Time, Days

Baystate Health•Springfield, MA

26d•Onsite

About The Position

Baystate Health is hiring a part-time Operations Associate/Cardiac Monitor Technician at Baystate Main Campus in Springfield, Massachusetts. The position is scheduled for 24 hours per week on first shift, 7:00 a.m.–7:30 p.m., for two shifts per week, with rotating days and weekends required. The role reports to the Nurse Manager, while daily activities are coordinated by the charge nurse. Under supervision, the employee supports patient- and family-centered care teams by processing patient information, managing documentation and medical records, facilitating unit operations and patient throughput, coordinating admissions and discharges, and communicating with staff, patients, families, and other departments. The role also serves as a unit receptionist and resource, orients patients and families, and observes cardiac monitors after completing required telemetry training. The employee must complete the dysrhythmia course and pass competency upon completion. The position requires a high school diploma/GED and Basic Life Support certification from the American Heart Association. The listed hourly base pay range is $17.98–$28.08, with a midpoint of $22.25.

Requirements

High school diploma or GED; GED or HiSET is listed as required.
Basic Life Support certification from the American Heart Association.
One to two years of customer service experience; healthcare setting preferred.
Ability to work rotating days, including weekends and holidays.
Ability to multitask.
Computer literacy.
Ability to complete the required dysrhythmia (telemetry) course and pass competency upon completion.

Nice To Haves

Medical administrative experience is strongly preferred.
Prior EKG training is a significant plus.
Customer service experience in a healthcare setting is preferred.

Responsibilities

Track, prioritize, and assign beds; coordinate admissions, discharges, and transfers with relevant departments and staff.
Monitor admission and discharge information, follow up on discharge documentation, communicate changes to the charge nurse, and support patient transport and throughput.
Use the designated computer applications accurately in daily work, including C Word, OA Gold, SMS, CIS, Premise, BMD, PCM Auditor, People Soft, Staples, and Kronos when applicable.
Complete unit-specific projects as assigned, such as payroll work, committee participation, or developing unit schedules.
Provide shift handoffs on pending discharges, admissions in process, bed status, and other relevant unit updates.
Answer telephones, relay messages promptly and accurately, respond to routine inquiries or refer them appropriately, and communicate with physicians and ancillary departments to support patient care and throughput.
Support Zoned Hospitalists and medical/surgical teaching teams during rounds, including initiating calls, sending faxes, and arranging consults as directed.
Maintain unit-based assignment and coverage information and support communication among Hospitalists, nursing, case management, social work, and other staff.
Work with Access Services and patients or families to arrange post-discharge follow-up appointments and identify the Hospitalist of the day through electronic systems.
Maintain patient charts, logs, and records; prepare records for transfers and discharges; explain and obtain signatures for Medicare forms; and send discharge records to Health Information Management promptly.
Update admission and discharge logs, ensure transfer information is complete, prepare patient charge tickets, enter data into the PCM auditor when appropriate, and replenish unit audit tools and logs.
Greet new patients and families, assist other departments with information, post physician schedules, help prepare staffing assignments, arrange coverage for staffing vacancies, and communicate staffing and scheduling information to the Clinical Supervisor.
Obtain and coordinate delivery of items such as mail, blood products, medications, supplies, and dietary items as needed.
Inventory, maintain, and charge supplies; submit requisitions and requests accurately and promptly; store received supplies in designated areas; and coordinate paper supply levels.
Know and initiate unit emergency procedures as needed or directed, identify the location of emergency equipment, and contact emergency support personnel.
Observe cardiac monitors, identify and report irregular rhythms to a registered nurse, record and process EKG monitor strips for designated cardiac patient populations, and ensure monitoring equipment is properly placed and maintained.
Demonstrate competency in one-to-one patient observation based on unit and department needs.
Complete the required dysrhythmia (telemetry) course and pass the competency assessment.
Orient patients and families to the unit and answer routine questions.

Benefits

Competitive compensation.
Medical, dental, and vision insurance described as high-quality and low-cost.
Generous paid time off, up to 25 days in the first year, with scheduled increases as earned.
Continuing education support and reimbursement.
First-time homebuyer financial packages.
Farm Share memberships.
403(b) retirement plan with company match and annual company contribution increases based on years of service.
Free advice from a certified professional money coach.
Wellbeing programs supporting mental, physical, and financial health.
Pet, home, auto, and personal insurance.
Life insurance.
Reimbursement for wellbeing activities, including gym membership and equipment, personal trainers, and massage.