Operations Assistant

Primary Residential Careers•Cranston, RI

1d•Onsite

About The Position

The purpose of this position is to ensure the accuracy of closing documents by reviewing the chosen investor, loan program, form numbers, dates, margins, caps, etc. and contacting the branch for further clarification if needed. Prepares and provides mortgage closing docs for the buyer(s)/borrower(s) to sign at closing. Verifies accuracy and consistency of specifications on documents, such as closing submission and approval forms and notifies branch of any inconsistencies. Answers any questions regarding closing requirements for all parties. Enters all required information into DataTrac or any other required closing system. Assembles documents for delivery to the title company, real estate broker, or lending officer for closing, including final 1003, GFE, initial disclosures, tax returns, borrower explanation letter, hold harmless, or any other required conditions. Contacts applicants by telephone, e-mail or in-person meetings to gather financial information including employment situation, salary, assets, financial status, current debts, and expenses. Orders appraisal and title and assists in loan application completion. Verifies data given to them by clients, including employment length, financial statement accuracy, and collateral asset values. Makes changes (fees, interest adjustments, payment dates, etc.) to closing documents when necessary, updates DataTrac, sends new documents to closing agent, and updates DocumentTrac. Completes checklist for specialty loan types or ARMs. Clears underwriting conditions and reviews closing conditions. Submits application to the lender and contacts and communicates with loan closer. Runs compliance ease reports on all files before closing documents are released. Completes mortgage loan applications by collecting employment and financial data.

Requirements

Previous mortgage or title experience
Basic reading, writing, and arithmetic skills
Strong attention to detail
Strong communication skills, both written and oral
Ability to effectively and professionally handle difficult situations that may arise when working with branches/divisions
Ability to multi-task and manage time efficiently
Knowledge of Microsoft Office applications
Familiarity with Accounting terms and procedures (e.g. debits, credits, General Ledgers, etc.)
Must be able to communicate clearly and effectively, utilize a computer, maintain a work schedule, and effectively perform in an office setting.
Compliance with and adherence to all applicable mortgage and fair lending laws and regulations as well as PRMI policies.

Nice To Haves

Excellent communication and customer service skills
Strong attention to detail and organization skills
Self-motivation and ability to work well with a team

Responsibilities

Ensure the accuracy of closing documents by reviewing the chosen investor, loan program, form numbers, dates, margins, caps, etc. and contacting the branch for further clarification if needed.
Prepare and provide mortgage closing docs for the buyer(s)/borrower(s) to sign at closing.
Verify accuracy and consistency of specifications on documents, such as closing submission and approval forms and notify branch of any inconsistencies.
Answer any questions regarding closing requirements for all parties.
Enter all required information into DataTrac or any other required closing system.
Assemble documents for delivery to the title company, real estate broker, or lending officer for closing, including final 1003, GFE, initial disclosures, tax returns, borrower explanation letter, hold harmless, or any other required conditions.
Contact applicants by telephone, e-mail or in-person meetings to gather financial information including employment situation, salary, assets, financial status, current debts, and expenses.
Order appraisal and title and assist in loan application completion.
Verify data given to them by clients, including employment length, financial statement accuracy, and collateral asset values.
Make changes (fees, interest adjustments, payment dates, etc.) to closing documents when necessary, update DataTrac, send new documents to closing agent, and update DocumentTrac.
Complete checklist for specialty loan types or ARMs.
Clear underwriting conditions and review closing conditions.
Submit application to the lender and contact and communicate with loan closer.
Run compliance ease reports on all files before closing documents are released.
Complete mortgage loan applications by collecting employment and financial data.

Benefits

Review and adhere to policies and guidelines contained within the Employee Handbook, including privacy and information security guidelines.
Act within delegated authorities and adhere to applicable policy and procedures associated with such authorities.
Contribute to establishing a respectful workplace where diversity is critical to innovation and growth.
Ensure every action and decision is aligned with PRMI values.
Partner with your management team to understand performance expectations and measurements.
Effectively utilize feedback and coaching opportunities while seeking to learn and develop within your role at PRMI.
Realize team synergies through networking and partnerships across PRMI.
Embrace change; act as advocate and role model, promoting an approach of continuous improvement.
Maintain a high standard of customer care while actively listening to customers in an effort to understand their views and needs.
Take ownership of problems and issues, taking into consideration the breadth of PRMI competencies in providing solutions.
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Work effectively as a team contributor on all assignments.
Perform quality work within deadlines.
Respect client and employee privacy.