Operations Assistant

Primary Residential Mortgage • Cranston, RI

6h • Onsite

About The Position

The purpose of this position is to ensure the accuracy of closing documents by reviewing the chosen investor, loan program, form numbers, dates, margins, caps, etc. and contacting the branch for further clarification if needed. Prepares and provides mortgage closing docs for the buyer(s)/borrower(s) to sign at closing.

Requirements

• Previous mortgage or title experience
• Basic reading, writing, and arithmetic skills
• Strong attention to detail
• Strong communication skills, both written and oral
• Ability to effectively and professionally handle difficult situations that may arise when working with branches/divisions
• Ability to multi-task and manage time efficiently
• Knowledge of Microsoft Office applications
• Familiarity with Accounting terms and procedures (e.g. debits, credits, General Ledgers, etc.)

Nice To Haves

• Excellent communication and customer service skills
• Strong attention to detail and organization skills
• Self-motivation and ability to work well with a team

Responsibilities

• Verifies accuracy and consistency of specifications on documents, such as closing submission and approval forms and notifies branch of any inconsistencies
• Answers any questions regarding closing requirements for all parties
• Enters all required information into DataTrac or any other required closing system
• Assembles documents for delivery to the title company, real estate broker, or lending officer for closing, including final 1003, GFE, initial disclosures, tax returns, borrower explanation letter, hold harmless, or any other required conditions
• Contacts applicants by telephone, e-mail or in-person meetings to gather financial information including employment situation, salary, assets, financial status, current debts, and expenses
• Orders appraisal and title and assists in loan application completion
• Verifies data given to them by clients, including employment length, financial statement accuracy, and collateral asset values
• Makes changes (fees, interest adjustments, payment dates, etc.) to closing documents when necessary, updates DataTrac, sends new documents to closing agent, and updates DocumentTrac
• Completes checklist for specialty loan types or ARMs
• Clears underwriting conditions and reviews closing conditions
• Submits application to the lender and contacts and communicates with loan closer
• Runs compliance ease reports on all files before closing documents are released
• Completes mortgage loan applications by collecting employment and financial data

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees