Operations Assistant

medmix•Salem, NH

2d•$55,000 - $60,000•Hybrid

About The Position

We are seeking an Operations Administrator responsible to provide high level administrative support and assistance to the Management team, and other assigned leadership staff. Responsible to answer inquiries and obtain information for general public, customers, visitors, and other interested parties. Responsible to provide information regarding activities conducted at the location, offices, and employees within organization and organizes and coordinates multiple functions of the organization, as well as special projects.

Requirements

5+years of experience in related support role
Ability to read, write, and follow instructions and procedures
Ability to initiate and implement work procedures relevant to the organization and efficiency of the regular functions of the position
Ability to work and communicate effectively with personnel at all levels within the organization, including internal and external customers when required
Strong written communication skills to compose appropriate e-mails to external and internal customers
Proficiency in the use of personal computers, including Microsoft products (Word, Excel, PowerPoint)
High School Diploma or equivalent

Responsibilities

Manage incoming shipments from origin
Review and monitor Importer Security Filings (ISF)
Verify shipment pricing and ensure accuracy
Update shipment timelines, expected arrival dates, and receiving schedules.
Coordinate and schedule inbound containers for warehouse delivery.
Maintain and track the Air Freight Log, ensuring all records are current and accurate.
Serve as the primary liaison between freight forwarders and customs brokers.
Monitor shipment status and proactively address transportation or customs clearance issues.
Communicate shipment updates to internal stakeholders and warehouse teams.
Coordinate delivery appointments and ensure timely receipt of goods.
Investigate and report shipment shortages, discrepancies, and damages.
Ensure warehouse teams receive complete and accurate documentation before deliveries arrive.

Benefits

medical
dental
vision
Life/AD&D
Short- and Long-Term Disability
optional Identity Theft and Legal Protection
medmix Employee Savings Plan / 401(k) with a 100% employer match up to 6% of your base salary
Additional non-elective 401(k) contributions paid quarterly
Health Savings Account with dollar-for-dollar company matching based on coverage level
Flexible Spending Account (FSA) options
Employee Assistance, Health & Wellness Programs
Flexible working hours
hybrid on-site/home-office model
Access to exclusive discounts on shopping, entertainment, and lifestyle perks
Up to three weeks of PTO in your first year
12 paid company holidays