Operations Assistant

Berkley • West Hartford, CT

1d

About The Position

The Operations Assistant plays a key role in supporting the underwriting, finance and claims teams by ensuring accurate, timely execution of core operational processes, with a primary focus on supporting the Product Liability underwriting team. This position contributes directly to operational efficiency and service excellence across BPP.

Requirements

• High School Graduate
• Prior experience as an underwriting assistant in general liability insurance and state rating rules preferred
• Strong organizational skills with the ability to manage multiple priorities and deadlines
• Working knowledge of underwriting processes and professional handling procedures; including familiarity with underwriting terminology.
• Proficiency in Microsoft Excel, Microsoft Word, Adobe and familiarity with underwriting systems
• Strong written and oral communication skills are necessary; problem solving and creative thinking skills are required.
• Customer service oriented, a team player, willing to learn, organized, detail-oriented and flexible.
• Good analytical skills and the ability to exercise independent judgment.

Nice To Haves

• Bachelor’s degree preferred but not required

Responsibilities

• Deliver timely, high-quality operational support across underwriting, claims, and finance functions
• Support the Liability underwriting team with rating and generating quotes using internal underwriting system
• Prepare and issue policies based on underwriter or operations manager instructions. Review forms & endorsements for accuracy and refer any discrepancies.
• Assist the underwriting teams by processing and issuing midterm endorsements.
• Collaborate with the Operations Manager to resolve problems and eliminate processing delays.
• Assist the Operations Manager with statutory requirement requests.
• Support underwriting teams by requesting additional information from brokers necessary for the proper processing of applications, endorsements, and cancellations, including any underwriting-related reports from external sources. And, perform routine follow-ups and referrals for same.
• Assist Claims team by setting up new claim files in ClaimCenter, sending out notices, and providing administrative support as needed
• Support Finance during month-end close processes, including follow-ups with brokers on outstanding premiums
• Demonstrate responsiveness, ownership, and professionalism when handling requests across phone, email, and virtual channels
• Perform compliance checks to ensure adherence to internal and regulatory standards
• Contribute to process improvement initiatives and support special projects as assigned

Benefits

• competitive compensation plan
• robust benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED