Operations Assistant - Anacostia Middle Campus

DC Prep•Washington, DC

6d•Onsite

About The Position

The DC Prep Campus Operations Assistant is the person who is always glad to see you! As the first point of contact between DC Prep and its students, families, faculty and staff, and the general public, the Operations Assistant is responsible for consistently maintaining a welcoming, inclusive environment and providing excellent customer service to all. The Operations Assistant also functions as the Operations Site Leader's "right hand", working closely together to ensure daily school operations run smoothly and in support of students, families, and staff. This is a full-time position with a schedule of 40 hours per week during the school year and 40 hours per week during the summer months. Additional night and weekend hours and occasional overtime may be required as needed for campus events and/or emergency situations. The Operations Assistant will report to the Operations Site Leader.

Requirements

Excellent phone etiquette and verbal communication skills with professional appearance
High energy, solutions oriented, comfortable working in a school environment with children and families
Ability to handle calmly and efficiently situations ranging from routine to emergency
Ability to explain complex problems in a simple manner, both written and in conversation
History of impeccable attendance and punctuality
Excellent computer skills, including fluency with PowerSchool, Microsoft Word, and Microsoft Excel
Ability to work beyond stated job hours when necessary
Ability to maintain strict confidentiality in regards to work performed
Willingness to learn new things and eagerness to acquire new skills
Meticulous organizational ability in order to set priorities, organize workload, handle multiple responsibilities and meet deadlines
Emotional constancy and extraordinary interpersonal skills to ensure purposeful and professional colleague relationships
Positive attitude, maturity, and personal stability sufficient for a demanding position
Deep belief in DC Prep's mission, values and commitment to diversity
Maintain regular, predictable onsite attendance at the assigned campus. Campus operations administrative staff must be present Monday through Friday, either from 7:15 a.m. to 4:15 p.m., or 8:00 a.m. to 5:00 p.m., as determined by the needs of the campus.
Serve as the primary, continuous point of contact for students, families, staff, and visitors at the campus front office, maintaining an in-person presence to receive guests, answer phones, and manage incoming communications while upholding campus safety protocols.
Perform sustained computer-based administrative work throughout the workday, including data entry, records management, attendance processing, supply procurement, scheduling, and document preparation.
Communicate effectively and professionally with families, staff, and visitors across routine and urgent situations, including relaying information from campus leadership, addressing family concerns, and coordinating with custodial, food service, and facilities staff to support campus operations.

Responsibilities

Ensure the safety and security of students and staff by upholding a pattern of regular, predictable and punctual attendance on campus
Answer incoming telephone calls and greet everyone who enters the school building in a warm and welcoming way while upholding school safety protocol for campus visitors
Support daily attendance processes by recording tardy passes, early dismissals, and collecting excuse notes
Manage office and student supply inventory and procurement
Coordinate with custodial staff, food service staff, and the Operations Site Leader to ensure that immediate or unexpected cleaning or food service needs are handled appropriately
Report building maintenance needs to the facilities staff and support coordination with vendors and custodial staff on cleaning requests, repairs, deliveries, and/or installations
Dispense medications to students when the school nurse is not available
Coordinate special events and field trips under supervision of Operations Site Leader to ensure smooth and cost-effective execution
Report to campus as close to regular schedule as possible during inclement weather delays in order to communicate with families and students as needed
Respond to in-person, email, and phone inquiries from families about DC Prep's programs and events
Assist new and returning families in completion of application and registration processes
Communicate messages regarding matters of academics and discipline to families as directed by the Principal or other members of the campus leadership team
Address concerns and questions of families in a way that supports the school's mission, vision, and values in a timely and accurate manner
Provide general administrative support for the school, including but not limited to: photocopying, lamination, preparation of school mailings, filing, faxing, scanning, document organization and maintenance (including student files, vendor files, and timesheets), and creation of various documents for correspondence and communications to staff and families
Support the ordering of school meals and snacks under supervision of Operations Site leader
Support processing of National School Lunch Program applications and meal tracking as needed
Schedule and coordinate meetings, events, interviews, appointments, and/or other similar activities for campus leadership