Operations Assistant - Transportation and Trailer Operations

TEN (Transportation Equipment Network) • Cleveland, OH

8d • Onsite

About The Position

Transportation Equipment Network (TEN) is seeking a detail-oriented, hands-on Operations Assistant to help keep their branch running smoothly. As an Operations Assistant, you will be at the center of daily branch operations, balancing customer service, logistics, and hands-on trailer coordination. You will work closely with customers, maintenance teams, and vendors to ensure trailers are safe, ready, and moving on schedule.

Requirements

• One to two years of experience in operations
• Proficiency in Microsoft Office applications
• Strong communication and customer service skills
• Strong interpersonal skills
• Organizational skills
• Problem-solving skills
• Safety awareness
• Aptitude for mechanical skills

Nice To Haves

• Associate’s degree preferred
• Experience in the trailer/transportation industry preferred

Responsibilities

• Receive and intake inbound trailers for returns and walk-in repairs
• Inspect outbound trailers to ensure quality and safety standards are met
• Assess trailer damage and determine required maintenance or repairs
• Create work orders and coordinate with the Maintenance team
• Prepare customer estimates and invoices
• Communicate rental and lease contract details and secure customer signatures
• Coordinate trailer movement within the yard
• Dispatch service truck mechanics or third-party vendors as needed
• Perform daily trailer and equipment inventory checks
• Maintain cleanliness and organization of the branch and work areas
• Stay up to date on safety regulations and industry standards
• Promote and maintain a safe work environment

Benefits

• Weekly pay
• Medical, dental, vision & additional insurance programs
• Generous paid time off and paid holidays
• 401(k) with company match and profit sharing
• Equipment allowances, education reimbursement & certification programs
• Employee recognition programs and service awards
• Wellness incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree