Operations Assistant Supervisor

COMMUNITY CARE AMBULANCE NETWORK•Oakwood, OH

4d•Onsite

About The Position

The Operations Assistant Supervisor (OAS) is a frontline leadership position responsible for supporting and overseeing daily EMS operations. This role ensures operational readiness, clinical excellence, and efficient service delivery. The OAS serves as the on-duty operational leader, providing real-time guidance, support, and oversight to field personnel while helping maintain system status management, resource deployment, and continuity of care. This position is ideal for experienced Paramedics ready to step into operational leadership while maintaining a strong clinical presence. The OAS functions as a bridge between field operations, communications, and organizational leadership, ensuring patient care, responder safety, and operational efficiency are aligned. This is a leadership pathway within a progressive EMS system committed to developing future operational leaders through ongoing training, mentorship, and advancement opportunities.

Requirements

Must be at least 18 years of age.
High school diploma or GED required.
Must successfully pass a criminal background check and drug screening in accordance with organizational policy.
Valid driver’s license required with the ability to meet Community Care Ambulance insurability requirements.
Demonstrated record of reliable, regular, and predictable attendance.
Ability to read, interpret, understand, and follow verbal and written instructions.
Ability to read, write, and communicate effectively in English.
Must successfully complete all required orientation, field training, and onboarding programs.
Ability to perform the essential functions of the position with or without reasonable accommodation.
Must maintain all certifications, licenses, and continuing education requirements applicable to the position throughout employment.
Current Ohio Paramedic certification required.
Current CPR certification required.
ACLS and PALS certifications required or must be obtained within thirty (30) days of hire.
Completion of FEMA Independent Study courses IS-100, IS-200, IS-700, and IS-800 required upon hire or within the timeframe established by the organization.

Nice To Haves

Associate degree or higher in Emergency Medical Services, Healthcare, Public Safety, or a related field preferred.
Minimum of one (1) year experience as a licensed Paramedic preferred.
Experience in interfacility transport operations preferred.
Familiarity with EMS software systems including Traumasoft and HealthEMS preferred.

Responsibilities

Serve as the on-duty operational supervisor for assigned shifts
Provide real-time oversight and support for field operations and EMS personnel
Assist in coordinating daily EMS system operations and maintaining system readiness
Manage and implement system status plans to ensure optimal unit coverage and response times
Respond to operational needs and field requests with appropriate resource allocation and decision-making
Act as the operational point of contact in the absence of senior leadership
Serve as a liaison between field operations, communications, healthcare facilities, and public safety partners
Support operational continuity during high-demand periods, special events, or system disruptions
Perform all duties of a Paramedic in accordance with state and local protocols
Provide direct patient care, assessments, and advanced life support interventions as needed
Support high-acuity calls and assist field crews when additional clinical leadership is required
Ensure accurate, timely, and complete patient care documentation and reports
Maintain all required certifications, licensure, and continuing education requirements
Provide leadership, guidance, and support to field personnel during assigned shifts
Mentor, coach, and promote professional development among staff
Identify performance concerns and provide constructive feedback in alignment with organizational policy
Encourage accountability, teamwork, and professional growth across field operations
Promote a positive, respectful, and mission-driven work environment
Ensure ambulances, response vehicles, and medical equipment are fully operational and stocked
Conduct and oversee vehicle inspections, equipment checks, and supply readiness
Monitor and manage inventory levels of medical supplies and operational equipment
Ensure accurate documentation of supply usage and inventory adjustments
Support operational readiness standards across all assigned units
Complete and submit required operational reports and shift documentation
Communicate significant operational updates to ensure effective shift-to-shift continuity
Collaborate with Communications/Dispatch to maintain operational efficiency and coordination
Support implementation of contingency procedures during system disruptions or failures
Maintain confidentiality and professionalism when handling sensitive operational, personnel, and patient information
Maintain professional communication with staff, patients, partners, and the public
Demonstrate strong leadership, communication, and conflict-resolution skills
Exercise sound judgment and independent decision-making in dynamic environments
Uphold the highest standards of professionalism, accountability, and patient-centered care

Benefits

Active 911 emergency response system serving local communities
Direct operational leadership experience in a high-performance EMS system
Opportunities for advancement into Operations Management and system leadership roles
Opportunities for instructing, education, and training development roles within the organization
Ongoing leadership development and mentorship opportunities
Clinical and operational training support
Tuition reimbursement opportunities
In-house training and continuing education pathways
Disaster response and special operations deployment opportunities
Competitive benefits, including Medical, Dental, Vision and 401(k) retirement plans
A mission-driven, patient-first culture