Operations Assistant Store Manager in Training

The Home Depot•New York, NY

6d•$73,000 - $83,000•Onsite

About The Position

The Operations Assistant Store Manager in Training (OASM-IT) program at The Home Depot is designed to provide comprehensive, hands-on experience in all facets of Operations Assistant Store Manager responsibilities. This role involves a structured training program, mentorship, and leadership development, preparing trainees to manage key store operations including the Customer Service Desk, Receiving, Tool Rental, Order Fulfillment, Lot Loaders, and the Back Office. Trainees will learn to oversee associates, sales, customer service, safety, product availability, store presentation, and profitability. They will collaborate with store leadership to develop and implement strategies for departmental success and overall store performance, leading by example and upholding company policies.

Requirements

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
3 years of work experience.
2+ years of leadership experience.
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Action Oriented
Collaborates
Communicates Effectively
Customer Focus
Resourceful

Nice To Haves

Demonstrated ability to collaborate and work effectively with cross-functional teams.
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
3+ years of leadership experience.
3 years of work experience.

Responsibilities

Participate in a structured training program covering retail store management, operations, customer service, sales & profitability, and company policies.
Learn and demonstrate tactics to support key accountabilities: staffing and scheduling, identifying and resolving stock deficiencies, supervising associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for installed sales/special orders and product sales.
Learn and demonstrate the performance management process, including reviewing associate performance and executing the associate disciplinary process.
Complete all assigned training modules and assessments.
Supervise associates in the selling effort and lead the GET culture, setting an example.
Drive customer service and associate engagement throughout the store, ensuring customer concerns are solved effectively and promptly.
Work with key partners to plan merchandise placement, signing, and support stock integrity through inventory management.
Learn to maintain and operate all store equipment and systems, as well as manage daily financial operations.
Perform Opening, Closing MOD, and other whole store focus responsibilities.
Adhere to all Company policies and procedures and hold associates accountable for following them.
Gain command of store standard operating procedures (SOP’s), especially those involving Safety compliance, and learn tactics to maintain process accuracy and mitigate shrink.
Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times.