Operations Assistant Store Manager in Training

Home Depot•College Point, NY

5d•Onsite

About The Position

The Operations Assistant Store Manager in Training (OASM-IT) program at The Home Depot is designed to provide comprehensive, hands-on experience in the core functions of an Operations Assistant Store Manager. This training program includes mentorship and leadership development, preparing trainees to manage various store operations such as associates, sales, customer service, safety, product availability, store presentation, and profitability. Trainees will learn to oversee key areas including the Customer Service Desk, Receiving, Tool Rental, Order Fulfillment, Lot Loaders, and the Back Office. They will collaborate with store leadership and operational teams to develop strategies for boosting sales and profitability, creating action plans for departmental success, and ensuring smooth operations. OASM-ITs are expected to lead by example and uphold all company policies. The training period lasts up to 6 weeks, during which trainees will learn to execute OASM key responsibilities.

Requirements

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
3 years of work experience.
2 + years of leadership experience.
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Nice To Haves

Demonstrated ability to collaborate and work effectively with cross-functional teams.
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
3 years of leadership experience.
3 years of work experience.

Responsibilities

Participate in a structured training program covering all aspects of retail store management, including operations, customer service, sales & profitability, and company policies and procedures.
Learn and demonstrate tactics to support key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervising associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales.
Learn and demonstrate the performance management process, to include review of associate performance and how to execute the associate disciplinary process when necessary.
Complete all assigned training modules and assessments.
Supervising Associates in the selling effort and lead GET culture and set the example.
Drive customer service and associate engagement through the store; ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly.
Work with key partners to plan merchandise placement, signing and support stock integrity through inventory management.
ASMs in Training will learn how to maintain and operate all store equipment and systems as well as how to manage daily financial operations.
Perform Opening, Closing MOD and other whole store focus responsibilities.
Adhere to all Company policies and procedures and hold associates accountable for following all Company policies and procedures.
Command of store standard operating procedures (SOP’s), especially those involving Safety compliance and learn tactics to maintain process accuracy and take steps to mitigate shrink.
Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times.