Operations Assistant Manager

Richemont•New York, NY

About The Position

At Jaeger-LeCoultre Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities. Within the Jaeger‑LeCoultre Americas team and reporting to the Operations AVP, the Operations Assistant Manager is responsible for supporting the retail and wholesale teams with all aspects of the order management and reporting for watches, accessories and other product categories, ensuring seamless coordination and successful completion of operational activities. The successful candidate will partner closely with all departments, demonstrating both agility and drive to deliver results in a fast-paced moving environment.

Requirements

2 – 4 years of experience required
Exemplary skills in Microsoft Office pack, notably Excel and PowerPoint
Ability to learn new systems
Exceptional organizational skills with the ability to manage multiple tasks simultaneously
Very attentive to details, dynamic, agile
Ability to work effectively both independently and collaboratively
Excellent communication skills and verbal skills
Problem-solving, flexibility and business-focused
Team player with good interpersonal competences and empathy
Strong general education and awareness for etiquette
High sense of luxury service and aesthetics

Nice To Haves

Experience with SAP & Booster systems is preferred

Responsibilities

Manage all aspects of retail and wholesale watch & accessories order execution: entry, allocation and tracking as well as consolidation and reporting
Be the expert and main contact for accessories (straps, bracelets and buckles) inquiries and orders for the retail and wholesale channels, focusing on client satisfaction and inventory optimization
Manage and execute personal purchase requests as well as bi-yearly staff sale orders according to the Company policy. Develop and implement a formal procedure (catalog, order form, troubleshooting, planning)
Implement, train and promote with the internal team and partners the existing and future corporate tools and platforms developed for greater information sharing and ordering
Approve and process returns and credit/debit memos request as needed and within the Company guidelines
Perform consignment monthly validity review and yearly reconciliation
Partner with the PR team for their operational needs, from consignment order creation to delivery, return and inventory management
Support the Marketing team with all aspects of order execution for their visual merchandising needs
Develop and implement the relevant reporting tools to monitor and drive the department’s KPIs
Manage all aspects of retail pricing for the region: analyze and share the positioning across countries, partner with HQ, identify opportunities and monitor competition
Follow-up and handle all aspects of products returns from our Boutiques and partners – receiving, credit issuing, troubleshooting
Be responsible for the product flow execution to / from / between sites (BTQs, warehouses, partners) (inbound / outbound / transfers)
Partner with all stakeholders – Inventory, RFBO and HQ teams - to anticipate, understand and correct inventory discrepancies