Assistant Operations Manager

Motivate • Washington, DC

2d

About The Position

Motivate is seeking a qualified Assistant Operations Manager to oversee assembly, maintenance, and repair for the network of docking stations for Washington DC’s bikeshare system. The assistant operations manager will be responsible for daily supervision of operational staff, empowering employees with resources needed to conduct their duties, working in partnership with all team members to identify and ensure operational improvements are implemented, and otherwise ensuring safety and performance standards are met or exceeded. The starting work schedule for this position is Tuesday - Saturday, covering the 7 am – 3 pm shift.

Improve the usability of the system via daily oversight of station assembly, repair, and maintenance activities, reporting on system status and performance Lead teams and individuals to success through the entire employee life-cycle for an hourly, union workforce; monitoring employee performance and ensuring engagement Monitor daily operational metrics to support the department meeting all SLA (Service Level Agreement) metrics and KPIs (Key Performance Indicators)  Oversee large projects, both in warehouse and in the field Work in partnership with other operational and support departments to ensure timely and productive workflows for continuous operational improvement  Follow safe work practices and create and maintain a working environment

Requirements

• Prior experience supervising an hourly team operating in both warehouse and field environments
• Ability to supervise a team to ensure the productivity and engagement of each team member
• Strong organizational skills and the ability to successfully lead projects
• Mechanically inclined and curious about new technologies, tools, and processes
• Technology-proficient and can quickly learn different software/applications
• Comfortable working outdoors, year-round in all weather conditions, in an urban setting
• Ability to lift to 75 pounds, and stand, stoop, bend, kneel, and sit for extended periods

Responsibilities

• Oversee assembly, maintenance, and repair for the network of docking stations
• Daily supervision of operational staff
• Empowering employees with resources needed to conduct their duties
• Working in partnership with all team members to identify and ensure operational improvements are implemented
• Ensuring safety and performance standards are met or exceeded
• Daily oversight of station assembly, repair, and maintenance activities
• Reporting on system status and performance
• Lead teams and individuals to success through the entire employee life-cycle for an hourly, union workforce
• Monitoring employee performance and ensuring engagement
• Monitor daily operational metrics to support the department meeting all SLA (Service Level Agreement) metrics and KPIs (Key Performance Indicators)
• Oversee large projects, both in warehouse and in the field
• Work in partnership with other operational and support departments to ensure timely and productive workflows for continuous operational improvement
• Follow safe work practices and create and maintain a working environment

Benefits

• Comprehensive medical, dental, and vision plans
• Life, accidental death, long-term and short-term disability insurance options
• Paid time off and sick time
• Paid parental leave
• 401k retirement plan with company match
• Annual bike share membership
• Opportunities for growth

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed