Operations and Safety Manager

MV Transportation•Coeur'd Alene, ID

1d•Onsite

About The Position

MV Transportation is seeking a safety oriented and experienced Operations and Safety Manager to provide support, leadership and mentorship to local operations. This role involves managing new hire and veteran operator training programs, conducting community outreach for recruitment, providing classroom and behind-the-wheel instruction, and ensuring ongoing training. The manager will also respond to and document accidents/incidents, manage the Drug and Alcohol Testing program, establish a Safety Committee, and work with corporate claims staff on liability and worker's compensation claims. Additionally, the role includes conducting audits of training and maintenance files, facility safety audits, managing operator performance reviews, and overseeing safety department employees. The position also ensures service delivery standards, coordinates dispatcher/reservations activities, maintains a positive work environment, monitors performance of dispatchers, call-takers, and vehicles, handles payroll and benefit enrollment, ensures fare collection, researches trip requests, evaluates staff performance, monitors productivity, troubleshoots tablet issues, and analyzes Paraplan performance.

Requirements

High School diploma or equivalent.
Certifications according to local contract requirements.
Previous passenger transportation in current project or similar environment required.
Excellent safety and service record.
Knowledge of local training program and local operations.
Familiarization with service area.
Knowledge of project specific vehicles, components, and data/communications systems.
Knowledge of State and Federal regulations and corporate safety programs and policies.
Ability to read, write and speak English.
Ability to communicate effectively and work with all departments.
Ability to work independently and objectively.
Strong organizational skills.
Ability to effectively delegate tasks and provide appropriate supervision and follow up to department staff.
Familiar with windows-based computer operating systems and Microsoft Office packages.
Strong analytical skills.

Nice To Haves

Previous training and supervisory experience preferred but not required.

Responsibilities

Recruit and screen potential new hire operator candidates to be placed into training ensuring that efforts meet the staffing needs of the project.
Manage new hire and veteran operator training programs to ensure that all operators receive the minimum initial training and that all employees receive required annual and on-going training.
Community outreach to identify potential new hire candidates as well as the most appropriate recruiting sources.
Provide and/or manage classroom and behind the wheel instruction according to corporate and client specifications in all aspects of vehicle operation in the course of passenger transportation, including defensive driving, service area familiarization, passenger loading, unloading and securement, proper manifest documentation, use of on-board equipment, accident and emergency procedures, dispatch and radio communications, and passenger sensitivity.
Provide and/or manage monthly or annual ongoing/refresher training in topics relevant to the service and service area and in a timely manner.
Respond to and/or provide for trained staff response to operator accidents and incidents, ensuring appropriate collection of information, documentation of events, and reporting per company and client policy.
Review all vehicular, passenger and employee accidents/incidents for determination of cause and preventability, identifying potential trends to be addressed in future training efforts as well as ensuring that retraining and safety points are assessed according to company policy.
In conjunction with corporate staff, manage all aspects of the Drug and Alcohol Testing program including pre-employment, random and post-accident testing requirements.
Conduct regular reviews of local testing facilities ensuring compliance with corporate and federal policy.
Establish functional Safety Committee of operators and staff to review safety concerns and make recommendations to management for potential additional safety efforts.
Assist operations and maintenance departments in identifying additional or refresher training needs based on current trends within the employee base.
Ensure complete and accurate documentation of all training activities and accurate completion of all training related employee records.
Establish relationships with key client agency personnel to identify additional training needs, resources, and opportunities.
Work with corporate claims staff to ensure that all liability and worker’s compensation claims are handled promptly and effectively and, in an effort, to reduce financial liability as well as recoup on all subrogatable claims.
Proactively manage all employee injury claims to minimize lost time and light duty claims.
Work with local medical facilities to ensure that injured employees are placed on light duty as quickly as possible and are returned to full-duty status promptly.
Conduct regular audits of employee training files and vehicle maintenance files and conduct regular facility safety audits ensuring compliance with OSHA and EPA regulations and related corporate policies.
Ensure that operator performance reviews, ride along, road checks and evaluations are conducted according to local and corporate policy and requirements.
Provide feedback and follow up for operator performance reviews and identify individual training needs where necessary.
Hire and manage all safety department employees including classroom and behind the wheel instructors, ensuring that all safety staff have all appropriate qualifications, certifications and training and that staff assignments are made in consideration of applicable budget line items.
Ensure that all project training materials are up to date, that necessary supplies are available and that inventories are secured and kept up to date.
Provide regular reports to local and corporate management staff of safety department efforts, claims status, training efforts, accident history, worker’s compensation claims status, and other required information.
Ensures service delivery at standards set in client’s contract.
Coordinates all dispatcher/reservations activities.
Maintains a positive work environment by providing all employees with fair and equitable supervision and encouraging professional growth.
Monitor performance of dispatchers, call-takers, and vehicles.
Enter all payroll information daily in appropriate software.
Address employee concerns and handle benefit enrollment.
Ensures that all fares are accurate collected and bank deposits are made daily.
Research and analyze trips requests using the Paraplan Scheduling software.
Evaluate and manage staff performance.
Monitor daily progress on productivity.
Troubleshoot tablet issues.
Analysis daily Paraplan performance and make proper adjustment for next day schedule.