Operations and Property Coordinator - Remote Position

Alpha Gamma Delta Property Management•Indianapolis, IN

17d•Remote

About The Position

The Fraternity Housing Corporation (FHC) was formed in the Summer of 2010 to elevate the value of Alpha Gamma Delta membership by providing safe, competitive, and attractive housing and storage facilities for its members. The FHC fulfills its mission through professional property management and prudent financial management, as well as innovative, diligent, and future-focused investments in property and property improvements. The FHC owns or leases more than 95 Alpha Gamma Delta homes, dorms, lodges, suites, and storage spaces across the United States and is committed to providing the highest quality property management support for each unique chapter served. The Operations & Property Coordinator provides vital administrative, systems, and operational support while serving as a central backbone for housing operations. This position plays a key role in vendor logistics, compliance tracking, database management, record keeping, reporting, and filings while supporting leadership.

Requirements

Goal and team oriented, able to work independently while staying aligned with team goals
Comfortable working remotely
High attention to detail, organizational skills, and time management
Working knowledge of Microsoft Office, including Excel
Strong written and verbal communication skills
Willing to learn internal systems and terminology unique to Alpha Gamma Delta
Able to prioritize tasks in high-pressure situations with minimal oversight
High School Diploma or equivalent required
2+ years of administrative support, office management, or property management operations experience required
Demonstrated experience working within CRM tools (e.g., Salesforce), digital signature platforms, and database/spreadsheet management software

Nice To Haves

College Degree in Business Administration, Communications, Real Estate, or a related field preferred

Responsibilities

Perform numerous tasks within Salesforce, including updating records, maintaining accurate data, and running reports
Update and maintain asset records across spreadsheets, Salesforce, and other applicable systems
Support interior design projects by managing furniture and décor orders, coordinating vendors, and tracking project timelines, status, budgets and maintaining/communicating project schedules
Oversee various facility preventative maintenance contracts, maintaining accurate contract records, tracking renewal dates and ensuring service visits are executed
Manage chapter storage unit rentals, including rental contract administration, new rental arrangements, and rate negotiations
Maintain and update master spreadsheets, including historical rates, campus enrollment, Member agreements, occupancy data, and membership records
Document financial responses, notes, and status updates in the appropriate systems to ensure clear communication and complete audit trails
Manage and track RPM (Regional Property Manager) travel schedules, visit checklists, and follow-up action items across chapter locations
Draft, organize, and distribute quarterly budget communications and updates to House Directors across all chapter locations
Assist with the Educational Area Grant (EAG) program, including preparing applications and reports, tracking projects, and collecting and processing invoices
Facilitate RMA creation and process member agreements through Adobe Sign, tracking execution status, reminders, and completed documentation
Generate, organize, and summarize member survey data to generate operational insights and support property management decisions
Conduct research and gather market and operational data to support leadership decision-making and property management initiatives
Maintain Mitty (SafetyCulture) report workflows, tracking report completion, filing and distributing reports and ensuring follow-up action items are communicated to appropriate staff members
Coordinate cleaning and landscaping annual evaluation by reviewing vendor schedules, tracking performance quality, and monitoring price.
Maintain and reconcile accurate facility resident rosters across properties, ensuring alignment with Resident Member Agreements and any other occupancy records.
Collect and distribute accurate member emergency contact records to facilitate rapid communication during an emergency
Process and organize digital mail, incoming electronic correspondence, and document distribution to ensure timely routing to appropriate team members
Other duties as assigned