Operations and Maintenance Analyst
Radial Power Operations LLC•New York, NY
•$70,000 - $85,000
About The Position
The Operations and Maintenance Analyst supports the day-to-day operation of the O&M function. The role monitors system performance, logs service issues, creates and tracks work orders with third-party vendors, reviews invoices, supports insurance and warranty claims, maintains accurate site and equipment records, and prepares routine performance and cost reports. The position is primarily office based, with occasional site visits to rooftop and ground-mount systems in outdoor conditions.
Requirements
- Associate’s or bachelor’s degree in business, or equivalent work experience.
- At least 2 years of experience in operations, service management, or project coordination in solar.
- Experience with monitoring platforms such as AlsoEnergy or SolarEdge.
- Advanced Excel skills, including pivot tables and lookups.
- Highly organized and detail oriented, with the ability to manage many open items and follow up until they are closed.
- Clear, professional written and verbal communication with vendors and internal teams.
Nice To Haves
- Commercial solar or storage O&M experience.
- Experience with monitoring platforms such as AlsoEnergy, SolarEdge, or Enphase.
- Experience managing cases and work orders in Salesforce.
- Familiarity with NetSuite and Claude.
- Basic knowledge of PV system components.
- NABCEP PV Associate.
Responsibilities
- Receive, log, and prioritize service requests from internal teams, vendors, and site hosts.
- Review monitoring and inverter platforms daily to identify offline, underperforming, or non-communicating systems, and log each issue as a case.
- Perform first-level remote troubleshooting and work with manufacturer support to resolve equipment failures.
- Create and issue vendor work orders with clear scope, site details, priority, and required completion date.
- Track open work orders, follow up with vendors, and escalate delays to the Senior Manager.
- Verify work-order completion by collecting service reports and photos and confirming that systems return to expected production.
- Maintain the preventive maintenance calendar, schedule vendor maintenance, and confirm reports are received and filed.
- Review vendor invoices against work orders, contract rates, and completion documentation; flag discrepancies and route invoices for approval.
- Track O&M spending by site and vendor to support budget tracking.
- Support insurance claims by compiling photos, damage documentation, repair estimates, and invoices, and tracking claim status.
- Open and track manufacturer warranty claims and RMAs, including replacement-part shipments.
- Maintain the spare parts inventory log.
- Maintain accurate records in Salesforce and monitoring platforms, including sites, equipment, serial numbers, warranties, contracts, vendor contacts, cases, and work orders.
- Ensure equipment labels in monitoring portals match field designations.
- Organize and maintain the O&M document library, including as-builts, O&M manuals, preventive maintenance reports, and warranty documents.
- Support onboarding of new sites into monitoring and O&M records.
- Prepare routine reports on system performance, availability, service requests, work-order aging, preventive maintenance completion, and O&M spending.
- Keep O&M trackers and dashboards current.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
