Operations Analyst

Shell•Houston, TX

6d•Remote

About The Position

We are looking for a highly motivated individual with a genuine interest in energy and technology, as well as a passion for delivering products for a growing company. Shell is looking for an Operations Analyst who will play an important role in achieving the company’s strategic and operational goals. These roles are responsible for monitoring and managing all operational activities, including but not limited to day-to-day transaction processing, generating and/or reviewing operational reports, resolving operational issues, performing account reconciliations, identifying and supporting operational efficiencies within the Operations team and across cross functional teams, and handling internal and external communications. The ideal candidate must be detail oriented with excellent analytical and communication skills. They must be well-organized, self-motivated, and process-oriented, with the ability to prioritize, multitask, and thrive in a dynamic, fast-paced environment. The role requires a dedicated, responsible, and self-motivated individual who can perform well under pressure.

Requirements

Must have legal authorization to work in the US on a full-time basis for anyone other than current employer
High School diploma required
Minimum 3 year’ exposure to operational, administrative, or analyst‑type work in a professional environment (e.g., operations support, billing, transaction processing, customer operations, data/reporting support)
Knowledge of ERCOT, PJM, MISO, NYISO, NEISO and CAISO markets
Knowledge of PUC and/or Utility standards
Proficient use of Microsoft Office programs including Word, Outlook, Powerpoint.
Strong Excel skills
Strong analytical and problem-solving skills; must be able to provide timely and accurate data analysis
Strong business writing skills and experience developing communication in various formats
Strong interpersonal skills
Learner mindset and eye for continuous improvement needs
Excellent organization and time management skills, with the ability to maintain a strict level of attention to detail
Ability to work well within a team environment and demonstrate a vested interest in team goals and objectives
Excellent interpersonal, verbal, and written communication skills, with the ability to establish and maintain positive and effective working relationships
Self-motivated with the desire to consistently improve performance and gain further knowledge
Ability to meet deadlines, learn quickly, and demonstrate effective problem-solving and follow-up skills
Comply with company policies and procedures

Responsibilities

Monitor and manage day-to-day operations, including processing of transactions and resolving exceptions to ensure timely and accurate production of enrollments, drops, and invoices for across the SES footprint
Review, analyze and take appropriate action on applicable reporting and any issues identified during day-to-day responsibilities
Analyze and troubleshoot customer (internal and external) inquiries, issues, and concerns, including working with other departments to resolve and ensure the best customer service interaction possible
Review and respond to operations related inquiries in a timely and professional manner
Analyze errors/issues to identify the root causes and develop mechanisms to minimize or eliminate future issues
Analyze and validate data to provide assurance of accuracy and validity of critical business information
Communicate and resolve issues with utilities, as needed
Utilize problem-solving and multi-tasking skills to manage daily work requirements, along with interruptions of additional requests
Continuously think about methods to improve operational activities and suggest process and system improvements, as needed
Maintain proper documentation of the operations processes and related controls
Provide cross-functional support to peers and departments to develop satisfactory end-to-end delivery processes and results
Collaborate and coordinate with cross functional teams on new initiatives or projects
Responsible for backing up