Sun Com Mobile LLC (Authorized Retailer for Cricket Wireless) Operations Analyst

Sun Com Mobile•Sugar Land, TX

5d•Onsite

About The Position

Sun Com Mobile LLC, an authorized retailer for Cricket Wireless, is seeking an Operations Analyst to support its leadership team. The company operates multiple retail locations and focuses on delivering affordable wireless services with exceptional customer experience. The Operations Analyst will be responsible for analyzing operational performance across retail locations, identifying improvement opportunities, and helping implement processes that drive sales growth, efficiency, and profitability. This role involves data analysis, reporting, and operational strategy within a growing multi-store wireless retail business.

Requirements

Bachelor's degree in Business, Finance, Economics, Data Analytics, or related field
2--5 years experience in operations analysis, retail analytics, or business intelligence
Strong proficiency in Excel / Google Sheets (pivot tables, modeling, dashboards)
Ability to translate complex data into clear business insights
Strong communication skills and ability to work with retail leadership teams

Nice To Haves

Experience with data visualization tools (Power BI, Tableau, or similar) preferred
Retail, telecom, or multi-unit operations experience is a plus

Responsibilities

Analyze store performance metrics including sales, activations, upgrades, accessory attachment, and inventory
Build and maintain weekly and monthly operational reports and dashboards
Identify trends and operational issues and provide actionable recommendations
Support forecasting and planning for inventory, staffing, and promotions
Work with store leadership to improve sales performance and operational compliance
Monitor KPIs and develop performance scorecards for store managers
Assist in evaluating new store opportunities, operational initiatives, and process improvements
Coordinate cross-department reporting between operations, sales, and finance