Operations Analyst - EHRA

State of North Carolina•Wake, NC

5d•$65,607 - $98,412•Hybrid

About The Position

The N.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC. Services that NCDIT provides reach a client base of state and local government agencies, as well as schools, colleges and universities. NCDIT’s mission is to enable trusted business-driven solutions that meet the needs of North Carolinians. NCDIT provides technology services to state agencies and is charged with closing the digital divide by expanding availability of broadband services and promoting the adoption of affordable, high-speed internet. Salary Range: $65,607 - $98,412 The position is designated Statutory Exempt (EHRA) and is exempt from the State Human Resources Act. This position may be eligible for hybrid remote work in accordance with state policy and the agency’s remote work program but does require weekly onsite work. NC Department of Information Technology is seeking an Operations Analyst for our Eastern Data Center. This role is a key part of the operations team, supporting and maintaining the critical network infrastructure and systems for the State of North Carolina. The ideal candidate is someone who can collaborate effectively with a team while also working independently on assigned tasks.

Requirements

Bachelor's degree in computer science, computer information systems, computer science engineering or a closely related degree from an appropriately accredited institution; Or Bachelor's degree from an appropriately accredited institution and one year of experience in operations/systems work or closely related area; Or Associate degree in computer information technology, computer engineering technology or networking technology from an appropriately accredited institution and one year of experience in operations/systems work or closely related area; or an equivalent combination of education and experience.

Nice To Haves

Preferred experience with DCIM and AIM software
Must be able to lift up to 50 pounds
ITIL Foundations preferred

Responsibilities

Maintain and update our DCIM and AIM systems to ensure an accurate catalog of data center assets and network infrastructure
Monitor data center environmental controls
Provide excellent customer service to both internal and external agency customers
Commission and decommission equipment as needed
Maintain and update processes and procedures to ensure consistent data center operations