Operations Analyst

Honda Federal Credit Union•Marysville, OH

1d•Hybrid

About The Position

The Operations Analyst role works with vendors to resolve system issues and is a subject matter expert on a variety of projects for member service systems and procedures. The Operations Analyst assists HFCU staff with issues pertaining to member accounts, HFCU services and system.

Requirements

High School diploma required
Three to five years in a financial services environment
In-depth knowledge of HFCU systems such as Symitar, Akcelerant, Action, etc.
In depth knowledge of HFCU policies and procedures
Proficient in both verbal and written communication

Nice To Haves

Project experience a plus

Responsibilities

Monitor system performance to ensure end user experience is optimal
Monitor systems to ensure availability to end users, take immediate action when made aware of system issues.
Test and approve release of new features or application updates to ensure digital banking services are kept current
Work with appropriate support groups and business partners to make services available to end users as soon as possible
Communicate new items to applicable departments and coordinate testing of features prior to the release being moved to the live environment, own the testing for any items impacting the member service team